
Workforce Management Analyst
3 days ago
Job Description
Greeting From Gainwells Technology:
Summary
Workforce Management
A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.
Key Skills:
Skills required for a WFM supervisor role:
- Strong analytical skills and ability to interpret data
- Excellent communication and interpersonal skills
- Proficiency with workforce management software
- Understanding of labor laws and compliance requirements
- Problem-solving and decision-making abilities
- Proficiency with telephony routing solutions
- Proficiency with Excel and Power BI
Role & Responsibilities
- Forecasting and Staffing:
- Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
- Develop staffingplans based on forecasted demand and business goals.
- Adjust staffinglevels based on real-time fluctuations in demand.
- Scheduling and Allocation:
- Create employeeschedules that alignwith forecasted demandand labor constraints.
- Optimize shift patterns to maximize efficiency and minimize costs.
- Manage employeetime off requestsand ensure adequatecoverage during peak periods.
- Performance Monitoring and Coaching:
- Monitor real-time adherence to schedules and performance metrics.
- Identify areas for improvement and provide coachingto employees.
- Conduct performance reviews and providefeedback.
- Data Analysisand Reporting:
- Analyze workforce data to identifytrends and opportunities for optimization.
- Generate reportson key performance indicators (KPIs)related to workforcemanagement.
- Present data insights to management to inform decision-making.
- Compliance Management:
- Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
- Monitor employeetime and attendance to prevent violations.
Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)
-
Manager Workforce Management
2 weeks ago
Bengaluru, India Randstad Full timeJob Description Job Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad&aposs breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad&aposs global strategic...
-
Workforce Management
19 hours ago
India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Workforce Management
1 hour ago
India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Workforce Management Analyst
19 hours ago
India Gainwell Technologies Full timeGreeting From Gainwells Technology:Summary Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
-
Workforce Management Analyst
1 hour ago
India Gainwell Technologies Full timeGreeting From Gainwells Technology: Summary Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance...
-
Workforce Management Analyst, CEX Operations
2 days ago
Mumbai, India Global Industrial Company Full timeJob Description Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...
-
Workforce Management
19 hours ago
India Gainwell Technologies Full timeGreetings from Gainwell Technologies...!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Workforce Management
1 hour ago
India Gainwell Technologies Full timeGreetings from Gainwell Technologies...! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Workforce Management Analyst
19 hours ago
India Gainwell Technologies Full timeWorkforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...
-
Workforce Management Analyst
1 hour ago
India Gainwell Technologies Full timeWorkforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...