Workforce Management Analyst

3 weeks ago

india, IN Gainwell Technologies Full time

Greeting From Gainwells Technology:


Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.


Key Skills:

Skills required for a WFM supervisor role:

  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI



Role & Responsibilities

  • Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffingplans based on forecasted demand and business goals.
  • Adjust staffinglevels based on real-time fluctuations in demand.
  • Scheduling and Allocation:
  • Create employeeschedules that alignwith forecasted demandand labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employeetime off requestsand ensure adequatecoverage during peak periods.
  • Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coachingto employees.
  • Conduct performance reviews and providefeedback.
  • Data Analysisand Reporting:
  • Analyze workforce data to identifytrends and opportunities for optimization.
  • Generate reportson key performance indicators (KPIs)related to workforcemanagement.
  • Present data insights to management to inform decision-making.
  • Compliance Management:
  • Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
  • Monitor employeetime and attendance to prevent violations.


Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)

  • Workforce Management

    3 weeks ago

    india, IN Gainwell Technologies Full time

    Greetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...

  • Workforce Management

    3 weeks ago

    india, IN Gainwell Technologies Full time

    Greetings from Gainwell Technologies!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...

  • Workforce Management Analyst

    3 weeks ago

    india, IN Gainwell Technologies Full time

    Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...

  • Senior Analyst

    3 weeks ago

    Gurugram, Haryana, India, IN NAB Full time

    Key Accountabilities:This role is responsible for :Better experience for Customer and ColleagueProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...

  • Workforce Management

    3 weeks ago

    india, IN Gainwell Technologies Full time

    SummaryIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our missionAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and...

  • Human Resources Information System Analyst

    3 weeks ago

    india, IN MNC Plumbing Full time

    As an HRIS Analyst, you will provide system support, configuration, troubleshooting, reporting, project coordination, and integrations with other systems for UKG Workforce Management to support our global HR function. Systems outside of UKG Workforce Management may include: SAP, SuccessFactors, TeamSense, bSwift, and Jira. You will actively identify process...

  • Investment Analyst

    3 weeks ago

    india, IN CES Full time

    I am Asheesh Pillay and I’m from Talent Acquisition Team at CES Limited. I came across your profile as we’re currently looking for a Analyst/Senior Analyst/Lead - Alternative Investment and I think you could be a good fit. We are looking for 2+ years of experience in Investment Operations, I’d like to tell you a little more about this position and...

  • Financial Analyst

    2 weeks ago

    india, IN Arcana Full time

    We’re looking for world-class front-office Financial Analysts to join our mission at Arcana—a next-generation portfolio intelligence company powering hedge funds, and asset managers. This role isn’t your typical modeling-and-memos analyst gig. Our analysts work hand-in-hand with product, engineering, and data science to build the future of...

  • Corporate Finance

    3 weeks ago

    india, IN Vista Analytics LLP Full time

    Corporate Finance - Analyst /Sr. Analyst - RemoteVista Analytics is an advisory firm assisting domestic and global clients with investment banking and private equity deals, valuations, financial due diligence process and other such areas of corporate finance. At Vista, we act as a knowledgeable partner to investment banks, M&A firms, business valuation...

  • Junior Analyst

    3 weeks ago

    india, IN Matsya Capital Full time

    About Matsya Capital:Matsya Capital is an investment firm focused on the Indian equity market. Founded in 2012, Matsya is one of the very few investment funds in the country that operates on the traditional US hedge fund model. Founding Partners have several years of investment experience each in public equities and venture capital.Prior to co-founding...