Workforce Management

3 weeks ago

india, IN Gainwell Technologies Full time

SummaryIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our missionAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.Proxy analysis - Identifying proxy states for scenarios where no workload is provided.Identifying emerging trends and potential impacts on future staffing needs, like new product launches or market expansions.Capacity and DDI planning - Forecasting workforce requirements for future growth and expansion, including potential skill gaps.Scenario & DDI modeling - Creating different staffing scenarios based on various market conditions to assess potential risks and opportunities.Developing long-term staffing plans - Collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.Data Visualization and creation ability along with analytical and creativity to relay actionable data to drive towards outcomes.What we're looking forAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.Trend analysis - Identifying emerging trends and potential impacts on future staffing needs, like new product launches or market expansions.Capacity planning - Forecasting workforce requirements for future growth and expansion, including potential skill gaps.Scenario modeling - Creating different staffing scenarios based on various market conditions to assess potential risks and opportunities.Shift Timings - Night Shift (9 hours shift between 4.30 PM - 4.30 AM IST)

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    india, IN Gainwell Technologies Full time

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    india, IN Gainwell Technologies Full time

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    india, IN Gainwell Technologies Full time

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    3 weeks ago

    india, IN Gainwell Technologies Full time

    Greetings from Gainwell Technologies!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...

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