TAC Engineer

1 day ago

Chennai, India Movate Full time

Job Title: L3 DCN Support Engineer (Data Centre/ TAC)

Location: Ambit IT Park, Chennai

Organization: Movate


Job Description:

Our Client bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support Delivery team.

In this role, you will act as a trusted advisor and technical escalation point, helping our customers maximize the value of their networking investments. You will engage directly with enterprise customers and Client Teams to troubleshoot, resolve, and prevent critical network issues across complex data center environments.


Responsibilities:

  • Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP EVPN, etc.).
  • Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements.
  • Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions.
  • Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios.
  • Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team.
  • Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across Client and our customers.
  • Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability.
  • Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations.


Education and Experience:

  • Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
  • 5+ years of relevant technical experience in Data Center Networking.
  • Previous experience in a Level 2/3 technical support or advanced escalation role.


Required Skills and Qualifications:

  • Expertise in Data Center Networking technologies: VXLAN, BGP EVPN, OSPF, BGP, MPLS, STP, etc.
  • Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures.
  • Proficient in analyzing network packet captures, system logs, and advanced diagnostics.
  • Hands-on experience with hardware/software platforms from Cisco, Juniper, Arista, or similar.
  • Strong communication and customer engagement skills, with the ability to work under pressure.
  • Industry certifications strongly preferred: Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE, JNCIP/JNCIE.

Preferred Qualifications:

  • Experience with network automation (Python, Ansible, Terraform) is a plus.
  • Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous.

  • Tac Engineer

    2 days ago

    Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: TAC Engineer Network SecurityLocation: Ambit IT Park, Chennai (Work from Office)Experience: Minimum 3+ years in TAC Environment (Firewall / SASE domains)Job Responsibilities:Work in a highly dynamic Technical Assistance Center (TAC) environment with strong focus on customer satisfaction.Quickly determine problems and deliver an excellent customer...

  • TAC Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Lyros Technologies Pvt Ltd-CMMI Level 3 Full time ₹ 45,000 - ₹ 55,000 per year

    Company DescriptionLyros Technologies Pvt Ltd has achieved the prestigious CMMI Level 3 certification, demonstrating our commitment to delivering high-quality services and continually improving our processes. Our vision is to become the preferred staffing solution for IT companies worldwide, equipping IT professionals with the knowledge needed to compete...

  • TAC Engineer

    3 days ago

    Chennai, India Lyros Technologies Pvt Ltd-CMMI Level 3 Full time

    Company Description Lyros Technologies Pvt Ltd has achieved the prestigious CMMI Level 3 certification, demonstrating our commitment to delivering high-quality services and continually improving our processes. Our vision is to become the preferred staffing solution for IT companies worldwide, equipping IT professionals with the knowledge needed to compete...

  • Tac Advisor

    7 days ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time

    The IMG TAC Advisor role is crucial in reviewing and promptly responding to dealership technical queries to minimize vehicle downtime. This position involves providing valuable data to the SEO, downstream, and Technical Training teams regarding product and process-related field concerns, thereby enhancing service quality. Responsibilities include full...

  • TAC Engineer Network Security

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Lyros Technologies Full time ₹ 18,00,000 per year

    Role: TAC Engineer Network SecurityLocation: Hyderabad & Bengaluru (Work From Office)CTC: Up to 18 LPAInterview Mode: VirtualEmployment Type: PermanentKey ResponsibilitiesProvide technical assistance in a fast-paced TAC (Technical Assistance Center) environment with high focus on customer satisfaction.Troubleshoot and resolve complex issues related to IPSec,...

  • Hiring for

    18 hours ago

    Chennai, India Movate Full time

    Movate Technologies (formerly CSSCORP) is looking for an experienced Network Security Engineer to join our team! Position: Network Security Engineer / TAC Security Engineer Location: Chennai - Perungalathur Experience: 2 - 3 Years in Network Security Shift: Flexible to work in Night Shifts Notice Period: Immediate Joiners to 30 days 🔗 Interested?...

  • TAC Engineer

    22 hours ago

    Chennai, India Movate Full time

    Job Title: L3 DCN Support Engineer (Data Centre/ TAC)Location: Ambit IT Park, Chennai Organization: MovateJob Description:Our Client bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support...

  • TAC Engineer

    15 hours ago

    Chennai, India Movate Full time

    Job Title: L3 DCN Support Engineer (Data Centre/ TAC) Location: Ambit IT Park, Chennai Organization: Movate Job Description: Our Client bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global...

  • Tac Engineer

    7 days ago

    Chennai, Tamil Nadu, India Movate Technologies Full time

    Job Description- Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.- Troubleshoot Product, Codes and Configuration issues- Ensure consistent customer satisfaction- Document all communication with customers in the CRM- Interface with international customers- Timely handoff (escalation) of cases that...

  • Hiring for

    15 hours ago

    Chennai, India Movate Full time

    Movate Technologies (formerly CSSCORP) is looking for an experienced Network Security Engineer to join our team! Position: Network Security Engineer / TAC Security Engineer Location: Chennai - Perungalathur Experience: 2 - 3 Years in Network Security Shift: Flexible to work in Night Shifts Notice Period: Immediate Joiners to 30 days Interested? Reach out...