TAC Engineer Network Security

2 weeks ago

Bengaluru Chennai Hyderabad, India Lyros Technologies Full time ₹ 18,00,000 per year

Role: TAC Engineer Network Security

Location: Hyderabad & Bengaluru (Work From Office)

CTC: Up to 18 LPA

Interview Mode: Virtual

Employment Type: Permanent

Key Responsibilities

  • Provide technical assistance in a fast-paced TAC (Technical Assistance Center) environment with high focus on customer satisfaction.
  • Troubleshoot and resolve complex issues related to IPSec, SSL, Firewall VPNs, and Wireshark.
  • Check, manage, and close cases in the queue within SLA timelines.
  • Support customers using Netskope products and services with timely updates on Zendesk (ZD).
  • Take ownership of case resolution, reproduction, and escalation to L2 when required.
  • Manage workload and backlog efficiently, ensuring closure of cases within deadlines.

Technical Skills Required

  • Strong fundamentals in core networking concepts – TCP/IP, OSI model.
  • Hands-on experience in network security technologies – Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
  • Knowledge of DLP, encryption gateways, vulnerability management, and intrusion detection.
  • Proficiency with troubleshooting tools – traceroute, ping, netstat, Wireshark, TCP dump, HAR captures.
  • International support experience preferred.

Desired Profile

  • Minimum 3+ years of experience in TAC with focus on Firewall & SASE domains.
  • Excellent communication and customer-handling skills.
  • Strong background in network security.
  • Experience in IT/ITES sector with network security specialization.
  • Graduate in Computer Science/Engineering or equivalent.
  • Advanced industry certifications (preferred).
  • Ability to thrive in challenging, dynamic work environments.

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