Tac Engineer

2 days ago


Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: TAC Engineer Network Security

Location: Ambit IT Park, Chennai (Work from Office)

Experience: Minimum 3+ years in TAC Environment (Firewall / SASE domains)

Job Responsibilities:

  • Work in a highly dynamic Technical Assistance Center (TAC) environment with strong focus on customer satisfaction.
  • Quickly determine problems and deliver an excellent customer experience.
  • Manage and clear assigned support cases before shift end.
  • Assist customers with Netskope products and services.
  • Update ZD with case updates, set SLAs, and drive cases to timely closure.
  • Take ownership of problem resolution, reproduction, and escalation when required.
  • Escalate cases to L2 team with proper documentation.

Technical Skills:

  • Strong fundamentals in core networking (TCP/IP protocol suite, OSI model).
  • Hands-on expertise in network security technologies: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
  • Familiarity with DLP and encryption gateways.
  • Knowledge of security concepts: firewalls, access/perimeter control, intrusion detection, vulnerability management.
  • Proficient in troubleshooting tools/utilities like Wireshark, TCPDump, HAR captures, ping, traceroute, ns lookup, netstat.
  • Excellent communication and customer-handling skills.
  • International support experience preferred.

Desired Profile:

  • 3+ years of TAC experience in Firewall and SASE domains.
  • Strong knowledge and hands-on experience in network security.
  • Background in IT/ITES with network security domain expertise.
  • Bachelor of Science in Computer Science/Engineering or equivalent certifications.
  • Ability to thrive in challenging and fast-paced work environments.
  • Consistently achieve business goals within short time frames.

  • TAC Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Lyros Technologies Pvt Ltd-CMMI Level 3 Full time ₹ 45,000 - ₹ 55,000 per year

    Company DescriptionLyros Technologies Pvt Ltd has achieved the prestigious CMMI Level 3 certification, demonstrating our commitment to delivering high-quality services and continually improving our processes. Our vision is to become the preferred staffing solution for IT companies worldwide, equipping IT professionals with the knowledge needed to compete...

  • Tac Engineer

    7 days ago


    Chennai, Tamil Nadu, India Movate Technologies Full time

    Job Description- Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.- Troubleshoot Product, Codes and Configuration issues- Ensure consistent customer satisfaction- Document all communication with customers in the CRM- Interface with international customers- Timely handoff (escalation) of cases that...


  • Chennai, Tamil Nadu, India Intellismith Full time

    About the OrganisationThe organization is a digital technology and customer experience services company committed to disrupting the industry with boundless agility human-centered innovation and relentless focus on driving client outcomes It helps ambitious growth-oriented companies across industries stay ahead of the curve by leveraging its diverse...


  • Chennai, Tamil Nadu, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 18,00,000

    Tac Engineer Job Description">We are seeking a highly skilled Tac Engineer to join our team. As a Tac Engineer, you will be responsible for providing technical assistance and support to customers in a dynamic environment.


  • Chennai, Tamil Nadu, India Schneider Electric Full time

    Job Responsibilities This is a technical support department GCS looking for 1-2 years automation experience who would get an opportunity to learn and technically support Schneider automation customers globally This is a specialized technical support department where you learn on various automation products to technically support installed customer...

  • Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Movate Full time

    Hiring for Customer Support Engineer@MOVATE_Ambattur, Chennai Looking only for Immediate Joiners Interested candidates inbox your CV to Deebathra.Abrahamgnanadass@movate.com Years of Exp - from 3 months Must have International Support Expereince Excellent Communication Skills Must be a Graduate Desired Profile Excellent Communication - for voice, email, chat...

  • Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Movate Full time

    Hiring for Customer Support , ChennaiLooking only for Immediate JoinersInterested candidates inbox your CV to Deebathra. of Exp - from 3 monthsMust have International Support ExpereinceExcellent Communication SkillsMust be a GraduateDesired ProfileExcellent Communication - for voice, email, chat supportShould be able to communicate effectivelyShould...

  • VOIP Engineer

    7 days ago


    Chennai, Tamil Nadu, India Movate Technologies Full time

    Job Description- Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution.- Prioritize customer satisfaction and manage case backlog efficiently.- Document all customer interactions in the CRM system.- Escalate complex issues to Sr. TAC/TL as needed for resolution.- Regularly update technical and product knowledge.- Contribute to...

  • Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Movate Full time

    Hiring for Customer Support Engineer @ MOVATE_Ambattur, ChennaiLooking only for Immediate JoinersInterested candidates inbox your CV to Deebathra.Abrahamgnanadass@movate.comYears of Exp - from 3 monthsMust have International Support ExpereinceExcellent Communication SkillsMust be a GraduateDesired ProfileExcellent Communication - for voice, email, chat...


  • Chennai, Tamil Nadu, India Movate Full time

    Job descriptionRole & responsibilitiesExperience Required: 2 - 8 Years in Network SecurityLocation: HyderabadShift: Rotational (Should be flexible for night shift)WFO from Day 1Notice Period: Immediate to 30 days notice candidates preferredKey Skills:Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;Knowledge of protocols such as HTTP, SMTP,...