
Tac Engineer
2 days ago
Job Title: TAC Engineer Network Security
Location: Ambit IT Park, Chennai (Work from Office)
Experience: Minimum 3+ years in TAC Environment (Firewall / SASE domains)
Job Responsibilities:
- Work in a highly dynamic Technical Assistance Center (TAC) environment with strong focus on customer satisfaction.
- Quickly determine problems and deliver an excellent customer experience.
- Manage and clear assigned support cases before shift end.
- Assist customers with Netskope products and services.
- Update ZD with case updates, set SLAs, and drive cases to timely closure.
- Take ownership of problem resolution, reproduction, and escalation when required.
- Escalate cases to L2 team with proper documentation.
Technical Skills:
- Strong fundamentals in core networking (TCP/IP protocol suite, OSI model).
- Hands-on expertise in network security technologies: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
- Familiarity with DLP and encryption gateways.
- Knowledge of security concepts: firewalls, access/perimeter control, intrusion detection, vulnerability management.
- Proficient in troubleshooting tools/utilities like Wireshark, TCPDump, HAR captures, ping, traceroute, ns lookup, netstat.
- Excellent communication and customer-handling skills.
- International support experience preferred.
Desired Profile:
- 3+ years of TAC experience in Firewall and SASE domains.
- Strong knowledge and hands-on experience in network security.
- Background in IT/ITES with network security domain expertise.
- Bachelor of Science in Computer Science/Engineering or equivalent certifications.
- Ability to thrive in challenging and fast-paced work environments.
- Consistently achieve business goals within short time frames.
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