Tac Engineer

7 days ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: TAC Engineer Network Security

Location: Ambit IT Park, Chennai (Work from Office)

Experience: Minimum 3+ years in TAC Environment (Firewall / SASE domains)

Job Responsibilities:

  • Work in a highly dynamic Technical Assistance Center (TAC) environment with strong focus on customer satisfaction.
  • Quickly determine problems and deliver an excellent customer experience.
  • Manage and clear assigned support cases before shift end.
  • Assist customers with Netskope products and services.
  • Update ZD with case updates, set SLAs, and drive cases to timely closure.
  • Take ownership of problem resolution, reproduction, and escalation when required.
  • Escalate cases to L2 team with proper documentation.

Technical Skills:

  • Strong fundamentals in core networking (TCP/IP protocol suite, OSI model).
  • Hands-on expertise in network security technologies: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
  • Familiarity with DLP and encryption gateways.
  • Knowledge of security concepts: firewalls, access/perimeter control, intrusion detection, vulnerability management.
  • Proficient in troubleshooting tools/utilities like Wireshark, TCPDump, HAR captures, ping, traceroute, ns lookup, netstat.
  • Excellent communication and customer-handling skills.
  • International support experience preferred.

Desired Profile:

  • 3+ years of TAC experience in Firewall and SASE domains.
  • Strong knowledge and hands-on experience in network security.
  • Background in IT/ITES with network security domain expertise.
  • Bachelor of Science in Computer Science/Engineering or equivalent certifications.
  • Ability to thrive in challenging and fast-paced work environments.
  • Consistently achieve business goals within short time frames.

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