Product Support Engineer
4 weeks ago
Product Support Engineer📍 Location: India (Remote) 🕒 Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift)About BrightEdgeBrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.Role OverviewWe are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.What You’ll DoOwn and resolve customer issues through analysis, troubleshooting, and collaborationManage 15–20 support tickets in parallel and 180–200 per monthConduct 4–6 customer calls daily and provide timely updatesTroubleshoot web development and integration issuesEscalate high-impact cases and drive closure with urgencyMaintain process discipline, documentation, and service responsivenessWhat We’re Looking For2+ years experience in SaaS Customer Support or Web DevelopmentStrong verbal and written English communication skillsHands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++)Knowledge of SQL or CMS tools preferredExperience working directly with customers on technical issuesPositive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environmentWhy BrightEdgeWork with top global brands and cutting-edge AI-powered technologyBe part of the founding India team with strong career growth opportunitiesJoin a profitable, high-growth global SaaS leader with great culture and leadershipHybrid flexibility and performance-driven rewards
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Product Support Engineer
4 weeks ago
India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
4 weeks ago
India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Production Support Engineer
1 week ago
India Everise Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Product Support Engineer
4 weeks ago
India BrightEdge Full timeProduct Support Engineer 📍 Location: India (Remote) 🕒 Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift) About BrightEdge BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into...
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Customer Product Support Engineer
2 weeks ago
India SkillsCapital Full timeWe are hiring multiple Technical Support Engineers to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Type: Independent Freelance...
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Production Support Engineer
3 weeks ago
Bengaluru, India Awign Full timeJob Description Job Description: We are looking for an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and hands-on experience in US Healthcare domain applications. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems while working...
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VMware Senior Technical Support Engineer
2 weeks ago
Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
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Product Support Engineer
7 days ago
Bengaluru, India Exotel Full timeJob Description About the Role As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotel's cloud telephony, communication APIs, and customer engagement platform. Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand...
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Product Support Engineer
2 weeks ago
Bengaluru, India Zeno Full timeJob Description The role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno's deployed vehicles. Location: Bengaluru, India WFO 5 days a week Start Date:...
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Product Support
13 hours ago
India Numerator Full time**We’re reinventing the market research industry. Let’s reinvent it together.** At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. Join a very fast-growing team at Numerator! The...