Customer Product Support Engineer
2 weeks ago
We are hiring multiple Technical Support Engineers to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Type: Independent Freelance Consultant Location: 100% Remote Duration: 6–12 month contract (extendable into multi-year engagements) Start Date: Immediate or within the next few weeks Global product companies, SaaS providers, and enterprise IT teams What You’ll Work On You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access. Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk. Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed. Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis. Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing. Working across Windows, macOS, and Linux for user-level and application-level troubleshooting. Documenting solutions, writing knowledge base articles, and improving internal support processes. Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability. You may support SaaS platforms, internal apps, cloud systems, or enterprise environments depending on the project — ensuring exposure to a wide variety of technologies. Minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles. Strong troubleshooting skills across software, systems, networks, or cloud environments. Understanding of operating systems, basic networking concepts, and application-level debugging. Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents). Ability to work independently in a remote setup. Experience supporting SaaS products or cloud environments (AWS, Azure, GCP). Familiarity with SQL for basic data validation or debugging. Understanding of APIs, log analysis, or monitoring systems. Basic scripting knowledge (Bash, PowerShell, Python). Exposure to ITIL processes (incident, problem, change). Experience working alongside engineering or DevOps teams. 100% remote with flexible hours. ~ Long-term freelance work with stable demand. ~ Opportunity to build deep experience across SaaS, cloud, and enterprise systems.
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Product Support Engineer
4 weeks ago
India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
4 weeks ago
India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
4 weeks ago
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Product Support Engineer
4 weeks ago
India BrightEdge Full timeProduct Support Engineer 📍 Location: India (Remote) 🕒 Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift) About BrightEdge BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into...
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Customer Support Engineer
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