Product Support Engineer

2 weeks ago


Pune India Sampoorna Consultants Full time

Job Description Description Key Responsibilities : - Follow system support guidelines and prioritize faults to meet SLAs. - Investigate/reproduce system/network issues. - Lead Root Cause Analysis reports post-event. - Execute system configuration changes within given access rights and approval. - Handle and clear assigned Trouble Tickets. - Provide technical expertise and assist in documentation. - Participate in technical discussions to improve network performance. - Handle second-level service problem restoration and emergencies. - Analyze traffic, tune solutions, and present results to customers/account managers. - Create knowledge base articles and develop feedback mechanisms. - Collaborate with other Technical Support Engineers and share best practices. Essential Skills/Qualifications - Telecom support experience preferred; product support experience is a plus. - Scientific degree with 2-8 years of technical support experience in software/telecom. - Strong Unix/Linux administration and troubleshooting skills. - Expertise in TCP/IP, networking (OSI layers 2-7), and network analysis (Wireshark, tcpdump, etc.). - Linux System Administration/DevOps with deployment and automation emphasis. - Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare). - Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts. - Excellent communication and interpersonal skills with a problem-solving mindset. (ref:hirist.tech)



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