Collections Specialist

1 month ago


Pune, India FPL Technologies Full time

JOB TITLE: Repayments (Collections) Associate

About FPL Technologies:

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

Location: Pune (Baner) - Work From Office

Opportunity: Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

Experience Range: 0 - 1 years

Experience in tele-calling, customer service or collections will be preferred.

What you will do and should have:

  • Initiate outbound calls to customers with outstanding credit card bills.
  • Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
  • Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
  • Handle objections and negotiate payment terms when necessary.
  • Resolve conflicts with a customer-centric approach, aiming for a positive resolution
  • Build rapport with customers to understand their financial situations and constraints.
  • Address customer queries and concerns with empathy, providing clear and accurate information.
  • Target oriented team player with passion to excel in the role and drive team targets.
  • Problem solving skills to provide accurate information to the customer to attract payments

Qualifications:

  • Any Graduate/Post Graduate
  • Basic knowledge about credit card is mandatory
  • Strong communication skills and the ability to maintain composure during customer interactions.
  • Ability to handle objections and negotiate effectively.
  • Empathetic approach towards understanding customer situations.

Interview Process:

  • Communication Skill Test
  • Interview Round 1
  • HR round

FPL Technologies is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender ,disability



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