Customer Success Campaign Manager
1 month ago
Company Description
PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
• Manage PMP deal setup and optimization on the PubMatic system.
• Work with internal teams globally, including Sales, Marketing, Business Development, Product Management, Customer Success and Engineering to execute PMP deals within established Service Level Agreement
• Generate and interpret reporting that will yield competitive insights for our clients.
• Leverage PubMatic’s Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals
• Work with technical escalations and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers
• Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management.
• Work with the Adsol team on Deal optimization strategies.
• Ensure multiple support systems are updated accurately (e.g. Salesforce, JIRA, etc)
• Troubleshoot PMP Deal issues, which might involve verifying and analyzing data, isolating and diagnosing the problem, providing root cause analysis, and setting client expectations and follow-ups.
• Applicants with hands-on experience in web debugging tools, HAR files, and SQL would be preferred.
Qualifications
• BCA/B.Tech/B.E/MCA graduation degree with 2-4 years of relevant AdTech experience
• Knowledge of DCM, GAM, DSP, SSP, and Ad exchanges workflow.
• Good understanding of Private Marketplaces (PMP)
• Proficiency in Excel, preferably Excel Macros.
• Excellent campaign optimization and reporting skills (publisher or agency)
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Customer success campaign manager
1 month ago
Pune, India PubMatic Full timeCompany Description Pub Matic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. Pub Matic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by...
-
Customer success campaign manager
1 month ago
Pune, India PubMatic Full timeCompany DescriptionPub Matic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. Pub Matic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by...
-
Customer Success Campaign Manager
1 month ago
pune, India PubMatic Full timeCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling...
-
Customer Success Campaign Manager
1 month ago
Pune, India PubMatic Full timeCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling...
-
Customer Success Campaign Manager
1 month ago
Pune, India PubMatic Full timeCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling...
-
Customer Success Campaign Manager
7 months ago
Pune, India PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to...
-
Customer Success Manager
1 month ago
Pune, India Contlo Full timeAbout UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...
-
pune, India PubMatic Full timeCompany Description PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by...
-
pune, India PubMatic Full timeCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling...
-
pune, India PubMatic Full timeCompany Description PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by...
-
Customer Success Manager
7 months ago
Pune, India Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Customer Success Manager
7 months ago
Pune, India Druva Full timeDruva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...
-
Customer success manager
1 week ago
Pune, India OmniXM Full time* This role requires the candidate to work USA east coast hours * omni XM is a Saa S based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...
-
Customer Success Manager
2 weeks ago
Pune, India omniXM Full time* This role requires the candidate to work USA east coast hours *omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...
-
Customer Success Manager
1 month ago
Pune, India Global Games Show Full timeResponsibilities:Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth and positive experience.Provide training sessions to clients on product features, functionality, and best practices.Relationship Management:Develop and nurture strong relationships with key stakeholders within client organizations.Act as the main point...
-
Customer Success Manager
2 weeks ago
Pune, India omniXM Full time* This role requires the candidate to work USA east coast hours * omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...
-
Customer Success Manager
2 weeks ago
Pune, India omniXM Full time* This role requires the candidate to work USA east coast hours * omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting...
-
Customer Success Executive
9 months ago
Pune, Maharashtra, India Finastra USA Corporation Full time**Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...
-
Senior Campaign Manager
7 months ago
Pune, India Emtec Full timeBridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data...
-
Proactive Campaign Manager
2 weeks ago
Pune, Maharashtra, India Online Reputation Management Pvt Ltd Full timeJob DescriptionWe are seeking a highly motivated and experienced Client Servicing Lead to join our India office.The successful candidate will be responsible for managing key client relationships, overseeing digital campaigns, and delivering exceptional client service.ResponsibilitiesClient Relationship Management: Manage key client relationships, ensuring...
