Front Office Manager
1 month ago
Company Description
Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and novels hotels in Mumbai, including the flagship property, the Grand Hotel designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels.
Role Description
This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests.
Qualifications
· Front Office Management skills
· Excellent Customer Service and Customer Satisfaction skills
· Effective communication skills, both written and verbal
· Experience with hotel operations and booking systems is preferred
· Diploma or Bachelor's degree in Hospitality, Business Administration, or related field
· Familiarity with Mumbai and surrounding areas is a plus
· Ability to manage staff, prioritize tasks, and maintain a positive work environment
Responsibilities
· Staffing and Scheduling of the shift and allocation of duties.
· Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
· Facilitate learning and development for all the team members
· Performance Appraisal/ Management of the staff in the department.
· Ensure that all the operational standards set for all the processes are followed
· To liaison and build relationship with regular and repeat guests
· Ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Interdepartmental interaction
High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps
Task Statements
To ensure proper check in and check out process
· Room allocation
· Smooth Check In & Check Out
· Special requirements of the guest
· Guests to be met on check in by DM’s
· Departure invoices to be sent on time
· All Departure Invoices are ready with supporting voucher
To ensure proper registration process has been followed
· All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
· All Void Reg Cards authorized by DM's & filed
· All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file
Prepare reports and ensure timely updates
· Prepare reports on Occupancy, Average rates, Reservations etc
· Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests.
· To ensure the Single Window is created at 1600 and circulated at 1900
· To maintain and check that process registers are duely filled and updated
· Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow
· Up selling targets to be met
· To follow-up, co-ordinate and to ensure process adherence
· To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings
· To ensure proper stocking and timely availability of welcome amenities
· To ensure associate of the day feedback is carried out as per targets
· To ensure proper co-ordination of transport
· To ensure departure calls are done
· To make sure lobby upkeep maintained at all times
-
Front Office Manager
5 days ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Front Office ManagerAbout the Role: The Assistant Front Office Manager is an integral part of our hotel's operations team, responsible for ensuring that our guests receive exceptional service and attention to detail. As a key member of the Front Office team, you will be responsible for supervising front office personnel, monitoring guest...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Lead and manage the Front Office team...
-
Front Office Manager
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at AccorHotel. As a Front Office Manager, you will be responsible for leading the Front Office team to deliver exceptional guest service and ensure a seamless check-in and check-out experience for our guests.Main Responsibilities:Liaise with...
-
Front Office Manager
5 days ago
Mumbai, Maharashtra, India Career Craft Consultants Full timeFront Office Executive Job DescriptionWe are seeking a highly skilled Front Office Executive for our five-star hotel at Mumbai. Key responsibilities include managing front office operations, supervising staff, and ensuring exceptional guest service.Key RequirementsMinimum 5 years of experience in front office managementStrong leadership and communication...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeMain ResponsibilitiesThe Front Office Manager will be responsible for ensuring the smooth and coordinated operation of the hotel's front desk, reception, and administrative areas.Liaise with various departments to ensure seamless communication and cooperation.Supervise and train the reception team to ensure they adhere to hotel policies and procedures.Key...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Front Office Manager Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring that our guests receive the highest level of service and satisfaction. Key Responsibilities: * Maintain and improve...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeMain Responsibilities:The Front Office Manager is responsible for leading the Front Office team to deliver exceptional guest experiences and ensure seamless hotel operations. Key responsibilities include:Team Leadership: Lead and direct the Front Office team to achieve the highest standards of guest service and hotel performance.Guest Experience: Ensure that...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service, and leading a team of front office staff.Key Responsibilities:* Monitor front office personnel...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Front Office ManagerJoin our team as an Assistant Front Office Manager at Accor, where you will play a key role in delivering exceptional guest experiences and driving revenue growth.Key Responsibilities:Lead the Front Office team to ensure seamless guest service and maximum occupancy.Monitor and control front office operations to...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Front Office ManagerAs a Front Office Manager at Accor, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service are maintained. You will lead and motivate a team of managers to drive growth and development, while continuously seeking opportunities to enhance the guest experience.Key...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India WAY2GO Full timeJob Title: Front Office ExecutiveWe are seeking a highly skilled and experienced Front Office Executive to join our team at WAY2GO.Key Responsibilities:Manage the front desk and reception area with efficiency and professionalism.Handle international visitors and calls with a high level of customer service.Maintain and update records and databases with...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India WAY2GO Full timeFront Office ExecutiveWe are seeking a highly skilled and experienced Front Office Executive to join our team at WAY2GO. The successful candidate will be responsible for providing exceptional customer service, handling front desk operations, and maintaining a high level of professionalism in all interactions.Key Responsibilities:Handle front desk and...
-
Front Office Manager
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeMain Responsibilities:The Front Office Manager is responsible for leading the Front Office team to achieve the highest standards of guest services and create a sense of belonging for both internal and external customers.Key Duties:Liaise with different departments for smooth and coordinated work.Ensure that team members adhere to policies.Personally welcome...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Executive to join our team at Accor. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and leading the reception team.Key ResponsibilitiesDeliver high standards of customer service, ensuring that guests' expectations are...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob DescriptionJob Title: Front Office ExecutiveJob Summary:We are seeking a highly skilled and experienced Front Office Executive to join our team at AccorHotel. The successful candidate will be responsible for providing exceptional customer service, managing the front office operations, and leading the reception team to deliver outstanding results.Key...
-
Front Office Manager
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Front Office ManagerAccor is seeking a highly skilled and experienced Assistant Front Office Manager to join our team.Key Responsibilities:Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.Supervise the Front Office team to ensure optimum occupancy and average room rate for the...
-
Front Office Operations Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, reservations, and guest services.Key ResponsibilitiesManage front office operations, including front desk reception,...
-
Front Office Manager
2 weeks ago
Mumbai, India AccorHotel Full timeMain Duties:AdministrationLiaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the policies.Customer ServicePersonally welcome and escort all Hotel guests.Authorize courtesies for all VIPsMaintaining guest profile and updating the same on regular basisEnsure to interact with the guests & enable...
-
Front Office Operations Manager
2 weeks ago
Mumbai, Maharashtra, India Hyatt Corporation Full timeJob SummaryAs a key member of the Front Office team, the Assistant Manager - Front Office will assist the Front Office Manager in overseeing the day-to-day operations of the Front Desk at the hotel. This role requires a strong focus on customer satisfaction, ensuring that guests receive exceptional service and that their needs are met...
-
Front Office Operations Manager
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Front Office Operations Manager to join our team at AccorHotel. The successful candidate will be responsible for conducting training for all Front Office employees, attending and directing daily front office operations, and attending to credit problems.Key Responsibilities:Conduct training for all Front Office...