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Application Support Consultant

2 months ago

Hyderabad, India Citrin Cooperman India LLP Full time

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you

We are looking for an Applications Support Consultant to join our Digital Services group within the Advisory Department. As a Consultant you will be responsible for:


Responsibilities:

  • Interact with ticketing system and clients to properly assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles
  • Provide end user support, including setup and resolving hardware issues, managing software updates, and user security and password resets
  • Follow guidelines for triaging and escalating to Tier 2 resources
  • Administer employee onboarding and offboarding procedures for IT applications and systems
  • Provide support of enterprise applications including Zendesk, Upland PSA and Microsoft CRM
  • Provide support of Microsoft technologies, focusing on Office 365 and Azure environments
  • Provide Tier 1 support for external clients on Microsoft, NetSuite and Salesforce platforms
  • Provide support and error resolution for online application and integration issues
  • Produce detailed documentation of processes and resolutions
  • Provide technical training to client administrators and end users
  • Collaborate daily with teammates to provide excellent and quick support to our internal teams and external clients
  • Write knowledgebase articles, blogs, and other content to contribute to marketing efforts
  • Track and manage open cases to resolution within ticketing system


Qualifications:

  • 2 plus years in help desk, enterprise applications support, systems administration, or technical IT support role
  • Computer literacy required, including advanced Microsoft applications (Excel, Word, PPT)
  • Knowledge of enterprise applications (ERP, CRM, ITSM, PSA, etc), preferably SaaS: NetSuite, Salesforce, Microsoft, and ZenDesk platforms
  • Experience in an end user support environment preferred
  • Ability to independently manage individual time and tasks
  • Ability to quickly adapt to new requirements and changing situations
  • Ability to resolve support tickets efficiently
  • Heightened sense of urgency and deadline driven