Service Coordinator
3 weeks ago
Position Overview
The ideal candidate will be responsible to provide assistance to the Service Manager in the day-to-day running of the SeaSafe Service Team.
Job Responsibilities
- Assist the Service Manager to prepare quotations
- Responsible for the contract manage service jobs as allocated by Service Manager
- Supervise the Service Administrator and deputize for Service Manager as applicable
- Prepare the service certification and service reports for approval by the Service Manager / Technical Manager
- Update and maintain the service database records including logging new jobs onto the computer system
- Prepare the Service Pack paperwork like the book and job file for the Service Engineers
- Receive and copy advice notes, time sheets and expense claims upon the completion of each job
- Allocate new job numbers from job book and raise a new job file
- Make copy of the invoice, service report and receipts, and send all originals to customer and archive the copies
- Monitor the shipment and retrieval of the hire equipment as authorized by the Service Manager
- Prepare the sales order for SeaSafe service work after approval from the Service Manager
- Seek advice from the Service Manager / Technical Manager for technical queries and the Spares Coordinator for material cost queries
- Follow up service attendance by issuing service reports and certification to the customer as instructed by the Service Manager
- Follow up and monitor spares requirements identified during service attendance
- Assist accounts in preparation of draft invoices and credit notes
- Assist accounts in monitoring accounts receivable payments with customers
- Close out work in progress upon issue of the Sales Invoice
- Maintain holiday database and monitor the service due for renewal within the next 3 months and advise Service Manager
- Arrange the travel schedule for the Service Engineer as authorized by the Service Manager
- Responsible for other reasonable administrative duties as may be required from time to time
Qualifications & Experience
- Degree or Diploma in Maritime / Logistic or related disciplines
- Minimum 2 years’ experience as a Spare Parts Coordinator / Service Coordinator or in related position
- Relevant product knowledge, good understanding of SOLAS/LSA code and other applicable regulatory requirements will be an advantage
- Good command of written and spoken English with strong communication skills
- Good Team player
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