Strategic Account Manager

2 weeks ago

Mumbai, India Blenheim Chalcot India Full time

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2009, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more


Position Overview: The Strategic Account Manager (SAM) serves as the Single Point of Contact (SPOC) between BC India and various portfolio companies. The SAM is responsible for managing and growing relationships with assigned portfolio companies to achieve long-term success and drive revenue growth. From mining to harvesting, the SAM ensures seamless coordination, strategic account planning, and effective execution of SPANCO (Spanning Account Management and Coordinated Operations) strategies.


Key Responsibilities:


Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with portfolio companies.
  • Serve as the primary point of contact between BC India and portfolio companies.
  • Understand client needs and develop tailored solutions to meet their objectives.

Strategic Account Planning:

  • Develop and implement strategic account plans for assigned portfolio companies.
  • Identify growth opportunities and develop strategies to maximize revenue.
  • Coordinate with internal teams to align strategies and goals with portfolio needs.

Portfolio Coordination:

  • Conduct regular meetings and communications with portfolio companies.
  • Ensure seamless coordination and alignment of activities between BC India and portfolio companies.
  • Monitor and report on portfolio performance and key metrics.

Mining to Harvesting:

  • Identify potential opportunities within portfolio companies (mining).
  • Develop and nurture opportunities to drive revenue growth (farming).
  • Harvest and capitalize on opportunities to achieve sales targets.

SPANCO Implementation:

  • Follow and implement SPANCO (Spanning Account Management and Coordinated Operations) strategies.
  • Coordinate cross-functional teams to deliver integrated solutions and services.
  • Monitor and optimize SPANCO processes to enhance efficiency and effectiveness.

Contract Negotiation and Management:

  • Negotiate contracts and agreements with portfolio companies.
  • Ensure compliance with contractual obligations and terms.
  • Manage contract renewals and expansions.

Sales and Revenue Growth:

  • Achieve sales targets and growth objectives for assigned portfolio.
  • Identify and pursue new business opportunities within existing accounts.
  • Collaborate with sales team to drive revenue growth.

Client Feedback and Satisfaction:

  • Drive Net promoter score at organization level across portfolios
  • Gather client feedback and insights to continuously improve products/services.
  • Monitor client satisfaction and resolve any issues or concerns proactively.
  • Implement initiatives to enhance client satisfaction and loyalty.

Qualifications:

  • 5+ years of Strategic or Account Management experience or relevant role
  • 5+ years of Client facing experience
  • Bachelor’s degree in Business Administration, Marketing, or related field.
  • Strong sales, negotiation, and relationship-building skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and manage multiple portfolio companies simultaneously.
  • Proficient in Microsoft Business Tools and strong presentation skills
  • Willingness to travel as needed.

Attributes:

  • Customer-focused with a passion for building and nurturing relationships.
  • Results-driven with a proactive approach to achieving targets.
  • Strategic thinker with strong analytical and problem-solving skills.
  • Team player with the ability to work independently and collaboratively.
  • Adaptability to thrive in a fast-paced and dynamic environment.
  • Knowledge of SPANCO principles and account management best practices.
  • Strong stakeholder management skills – Internal and external stakeholder relationship building.

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