Associate Customer Support

2 weeks ago

Pune, India Tech Mahindra Full time

Job Title: Associate – Customer Support (Japanese Language)

Location: Cyberjaya, Malaysia

Salary range: 8000 RM - 8500 RM


About the Role


We are looking for dynamic and enthusiastic individuals to join our team as Associate – Customer Support. This is an excellent opportunity for freshers who are passionate about delivering exceptional customer service and are proficient in the Japanese language.


Key Responsibilities


  • Provide prompt and professional customer support through email, chat, or phone in Japanese.
  • Assist customers by understanding their needs and offering appropriate solutions.
  • Document interactions accurately in internal systems.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Ensure customer satisfaction and maintain service quality standards.


Requirements


  • Japanese Language Proficiency: N1 level (JLPT) or Native-level fluency in speaking, reading, and writing is mandatory.
  • Experience: No prior experience required; fresh graduates are welcome to apply.
  • Relocation: Must be willing to relocate and work in Japan.
  • Good interpersonal and communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Open to relocate to Cyberjaya, Malaysia


What We Offer


  • Opportunity to work in a multicultural environment
  • Comprehensive training and career development support
  • Competitive compensation and benefits package


If you meet all the requirements outlined for this role, we encourage you to apply (Please note that only shortlisted candidates will be contacted)


About us: -

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.


Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.

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