Customer service assistant

2 weeks ago

Mumbai, India Asahi Kasei Full time

Company

Asahi Kasei India Pvt. Ltd.

Position

Customer service assistant (N1 or N2 certified Japanese language speaker)

Company Description

Asahi Kasei India Pvt. Ltd. is a group company of Asahi Kasei, a globally active Japanese technology company. Our company began operations on April 13, 2013, in Mumbai, India, with the focus of expanding opportunities for the growing multiple industries in India. At Asahi Kasei, we believe that a diverse workforce adds value, depth, and understanding to the organization, and we are committed to fostering an environment that supports the growth of our employees.

Our Health care material division for Customer support assistant.

Role Description

This is a customer service role engaged in the pharmaceutical market. There is a strong expectation to collaborate with customers in India and internal teams in Japan. A successful candidate will be the first contact responsible for receiving and coordinating requests from customers/partners in India (potentially from other regions as well).

Your Mission

  • Preparation and support of internal arrangement for documents/statements submitted to customers (documents/statements are issued by the headquarters in Japan).
  • Support inter-department activities such as translation and interpretation in Japanese/English.
  • Any additional items related to above tasks and GM HCM division instructions
  • Occasionally, a trip to Japan might occur for a training purpose.

Qualifications

Profile descriptions

1.   Minimum 3 years of experience as customer support representative/executive assistant.

2.   JLPT N1 or N2 certification(mandatory)

3.   Fluency in Japanese (listening/speaking and reading/writing)

4.   Strong communication skills in English (listening/speaking and reading/writing)


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