Service Delivery Manager
3 days ago
Service Delivery Manager - Cyber SecurityLocation : MumbaiMode: 5 Days Work from OfficeJob DescriptionExperience and Manage delivery of cybersecurity services across DLP, Email security, Endpoint security, IAM/PAM, WAF, Encryption, Vulnerability management. Experience in managing teams delivering the following technologies required DLP- Forcepoint, Email security- Trend micro, Mime cast IAM- Silver fort, SailPoint. PAM-Arcos, CyberArk, WAF-Cloudflare, Imperva Encryption- Trellix, Symantec. Vulnerability Management- Tenable , Qualys. Compliance standards- SEBI/RBI , ISO 270001 etc. Define SLAs, monitor KPIs, and ensure timely execution of security initiatives. Act as the primary point of contact for internal teams and external vendors for security service delivery. Develop dashboards and executive reports on security posture, risk exposure, and delivery performance. Coordinate with audit teams for compliance readiness and evidence collection. Oversee vulnerability lifecycle management, including scanning, validation, and remediation governance. Utilize tools like Tenable/Nessus and Qualys for risk-based prioritization. Map vulnerabilities to business risk and track remediation progress. Ensure adherence to RBI Master Directions, SEBI Cybersecurity Guidelines, and DPDP provisions. Conduct gap assessments and maintain risk treatment plans. Support ISO 27001 audits and maintain ISMS documentation. Collaborate with infra/app teams, auditors, and leadership to address security gaps. Manage exceptions, compensating controls, and policy deviations. Maintain risk registers and GRC tools with automated updates and role-based access. Qualifications & Skills: 12 to 15 years in cybersecurity service delivery, risk management, and compliance. Strong experience in managing security programs and vulnerability management. Should have managed team of 30 -50 members team. Familiarity with RBI and SEBI cybersecurity frameworks. Hands-on experience with Tenable/Nessus, Qualys, and GRC platforms. ISO 27001 Lead Auditor, CISSP, CISM, CRISC, or CISA. PMP or ITIL for service delivery management. Key Skills Excellent communication skills with understanding of security technologies. Customer and stakeholder management. Service delivery governance. Risk quantification and executive reporting. Technical expertise in vulnerability management and compliance frameworks.
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
