L2 Desktop

1 day ago

Greater Bengaluru Area, India QpiAI Full time

Role OverviewThe L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux/Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).Key Responsibilities End-User & Desktop SupportProvide L2 technical support for laptops/desktops (Windows, macOS, Linux).Troubleshoot OS, hardware, application, Outlook/Gmail, VPN, printing, and performance issues.Manage device onboarding/offboarding including user provisioning, access control, and asset updates.Install, configure, and patch OS & applications.Coordinate with L1 for escalations and closure of technical tickets. Network AdministrationManage and troubleshoot LAN/WAN issues, DHCP/DNS, routing, switching & Wi-Fi.Configure and monitor VLANs, trunk/access ports, DHCP scopes, and DNS forwarders.Basic firewall operations (Sophos, Palo Alto) including:Rule modificationNAT / Port forwardingIP whitelistingMonitoring logs & alertsManage enterprise Wi-Fi (Netgear/Aruba/Cisco) including SSID setup, channel optimization, and guest network isolation. Server & Linux SupportBasic administration of Linux systems (Rocky/Ubuntu/CentOS).Manage user accounts, permissions, SSH keys, sudoers, and systemd services.Troubleshoot server boot issues, LVM/partition management, disk alerts, and system performance.Support for hypervisors – VMware/Hyper-V/Harvester (basic operations). Security & Compliance SupportSupport SOC 2, ISO 27001, CERT-In compliance activities.Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory.Assist in vulnerability management, patch cycles & hardening checks.Ensure clear desk/clear screen, USB control, and access policies are followed.Assist in preparing audit evidence and documentation. IT Infrastructure OperationsMonitor servers, network devices, APs, printers, UPS & storage health (Nagios/Zabbix/PRTG).Manage IT assets, license tracking, vendor coordination, and procurement follow-up.Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup).Provide support for office relocations, cabling, and hardware setups.Required SkillsStrong knowledge of Windows, macOS & Linux troubleshooting.Hands-on experience with VLANs, DHCP, DNS, switching (D-Link/Netgear/Aruba/Cisco).Familiar with firewalls: Sophos, Palo Alto, Fortinet (basic rule/NAT changes).Understanding of TCP/IP, routing, SSH, RDP, VPN, MTU, packet flow.Experience with ITSM tools, ticket handling, and incident/change management.Ability to generate and maintain compliance reports.Good to HaveRHCSA/RHCE, CCNA, Security+, or similar certifications.Experience with cloud platforms (AWS/Azure) – basic connectivity troubleshooting.Knowledge of hypervisors (VMware/Hyper-V/Harvester).Understanding of SOC 2, ISO 27001, CERT-In requirements.Soft SkillsStrong communication and documentation skills.Ability to work independently and handle high-priority incidents.Customer-centric mindset with ownership & accountability.Problem-solving and analytical thinking.EducationBachelor’s degree in Computer Science, IT, Electronics, or related field.Relevant certifications preferred (RHCSA, CCNA, ITIL).

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