Desktop Support Engineer L2 IN

Job Description WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT INDIA Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. - Client in 190+ countries - 6000+ Engineers - 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us What You Will Do - Provide deskside and onsite IT support, ensuring timely resolution of incidents and service requests. - Install, configure, and troubleshoot Microsoft Windows operating systems (Windows 7, Windows 10, and above). - Offer hands-and-feet support for network and datacenter equipment/devices. - Troubleshoot and resolve issues with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.). - Support hardware, software, and networking-related issues on desktops, laptops, workstations, printers, and mobile devices. - Provide support for iOS and Android devices, including setup and performance troubleshooting. - Assist with Windows image build processes and SCCM deployments. - Support and maintain Audio/Video (A/V) and conference room equipment. - Manage Active Directory user accounts, Exchange mailboxes, and distribution lists. - Utilize remote connectivity tools such as SMS, Bomgar, WebEx, Live Meeting, and Windows native tools. - Provide smart hands support for network equipment and assist with escalations when required. - Deliver excellent customer service, ensuring minimal disruption and high satisfaction for end users, including VIPs. Requirements What You will need: Technical Skills - Minimum 45 years of experience in deskside or onsite IT support roles. - Strong proficiency with Windows desktop operating systems and related troubleshooting. - Solid experience in Microsoft Office and desktop support, including both hardware and software. - Good understanding of networking concepts and ability to assist with network device maintenance. - Familiarity with mobile device management and support (BlackBerry, Android, iOS). - Knowledge of Windows imaging, deployment, and SCCM processes. - Basic understanding of A/V systems and conference room technologies. - Experience in Active Directory and Exchange administration. - Strong problem-solving skills with the ability to handle technical escalations effectively. Behavioral Skills - Excellent communication and interpersonal skills; able to interact confidently with VVIP and executive users. - Demonstrates a strong customer service orientation with professionalism and patience. - Self-motivated, proactive, and able to work independently or as part of a team. - High attention to detail and ability to manage multiple priorities effectively. Benefits Why Join Us At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence