Customer Support Executive

2 days ago

Gurugram, India Zupee Full time

About Company


Zupee is India’s fastest growing Technology backed Behavioral Science company. We are

innovating Skill-Based Gaming with a mission to become the most trusted and responsible

entertainment company in the world. We have been constantly focussing on innovation of

indigenous games to entertain the mass.

Our strategy is to invest in our people & user experience to drive profitable growth and become the

market leader in our space. We have been experiencing phenomenal growth since inception and

running profitable at EBT level since Q3, 2020. We have closed Series B funding at $102 million, at a

valuation $600 million.

The company also announced a partnership with Reliance Jio Platforms, post which Zupee games

will distribute its content across all customers using Jio phones. The partnership now gives Zupee the

biggest reach of all gaming companies in India, transforming it from a fast-growing startup to a firm

contender for the biggest gaming studio in India


ABOUT THE JOB

Here’s what you will do –

 Resolve customers’ queries and issues through voice, email, social, social media channels

following the defined process in specified timelines

 Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries,

Customer retention, and offering certain marketing offers, etc.

 Meet the average response time along with productivity while ensuring you follow all quality

parameters, SLA with 100% Customer satisfaction

 To ensure all the customer queries/issues are being resolved on priority with clarity and

promptness.


What are we looking for?

 Willing to work in rotational shifts and week offs (24*7 ,365 environment). Initially it will be

a 5 days

 Should have a minimum of 1-3 years of work experience as a CX executive preferably into

Ecommerce, Consumer Tech, Hospitality, ITES, Gaming domain.

 Should have managed - Emails/Calls/Chat/Social Media queries.

 Ability to multi-task, and must have excellent communication skills.

  • Customer Care Executive

    7 months ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Customer Care Executive

    6 months ago

    Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

  • Customer Support Executive

    4 weeks ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...

  • Customer Support Executive

    4 months ago

    Gurugram, India PetMojo Full time

    Position: Customer Support Executive Location: Gurgaon Department: Customer Support About Us: PetMojo is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. We have created the PetMojo...

  • Customer Support Executive

    4 weeks ago

    Gurgaon / Gurugram, India Kezan India Private Limited Full time

    DescriptionWe are seeking a Customer Support Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support in India and a strong desire to help customers succeed. As a Customer Support Executive, you will be the voice of our company, responsible for ensuring customers have a positive experience with our products and...

  • Customer Support Executive

    3 weeks ago

    Gurugram, Haryana, India emoHR Services Full time

    4o miniLog inYou said:Customer support executive job description ChatGPT said:ChatGPT **Customer Support Executive Job Description** **Position Overview**: A Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This role...

  • Customer Support Executive

    5 months ago

    Gurugram, India Yellow Class Full time

    Job DescriptionJob Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users...

  • Customer Support Executive

    7 months ago

    Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    **Customer Support Executive** **LOB**: Fintech Process ( Financial Product) **Position**: Customer Support Executive **Location**:Sector 18, Gurugram, Haryana 122016** **Salary**: Upto 29,000 CTC **Shift **24/7 Rotational Shift. Day shift for females till 9 pm/ Rotational for males **Hiring Model**: WFO / 6 Days Working **Skill set**: - Excellent...

  • Customer Support Executive

    3 weeks ago

    Gurugram, India DamGoodFish Full time

    Company DescriptionWelcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness.Role DescriptionWe are looking for a dynamic and...

  • Customer Support Executive

    3 weeks ago

    Gurugram, India DamGoodFish Full time

    Company Description Welcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness. Role Description We are looking for a dynamic and...

  • Customer Support Executive

    4 weeks ago

    Gurugram, India DamGoodFish Full time

    Company DescriptionWelcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness.Role DescriptionWe are looking for a dynamic and...

  • Customer Support Executive

    2 months ago

    Gurugram, India BizaccenKnnect Full time

    JOB DESCRIPTIONPOSITION Customer Support Executive ROLE Individual ContributorLANGUAGE REQUIRED English + Hindi/Tamil/Kannada/SpanishWORK LOCATION Sector 65, GurugramWORKDAYS 6 days Work From Office (Rotational WOs & Shifts)SHIFT TIMINGS rotational QUALIFICATION Any GraduateSALARY PACKAGE 2 LPA - 3 LPA NOTICE PERIOD Immediate Joiners onlyROLEAs a...

  • Customer Support

    7 months ago

    Gurugram, India Talent Integrators Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...

  • Customer Support Executive

    3 weeks ago

    Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...

  • Customer Support Executive

    5 days ago

    Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...

  • Customer Support Executive

    6 months ago

    Gurugram, Haryana, India Drimlite Full time

    **Position**: Customer Support Executive **Location**: Gurugram, Haryana 122016 **Salary**: 29000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Responsibilities**: 1. Handling customer queries regarding the electric vehicle process for the US market. 2. Providing excellent customer support through verbal and written...

  • Customer Support Executive

    6 months ago

    Gurugram, Haryana, India Kalp Solutions Full time

    _**Job Opportunity: Customer Service Executive (Voice Process)**_ Responsibilities: Customer - Location:_ Gurgaon - Salary Range:_ ₹21,000 - ₹25,000 per month - Shift:_ Night shift with weekends off (Saturday and Sunday) - Benefits:_ Provident Fund (PF), Health Insurance, Both Side Cab Facilities **About the Role** We are excited to announce an...

  • Customer Support Executive

    4 weeks ago

    Gurgaon / Gurugram, India Star Hire Services Full time

    DescriptionWe are seeking a highly motivated and experienced Customer Support Executive to join our team. The ideal candidate should have 1-3 years of experience in customer support and should be able to provide excellent customer service to our clients. The candidate must be able to work in a fast-paced environment and possess excellent communication and...

  • Customer Support Executive

    4 months ago

    Gurugram, Haryana, India Teleperformance Full time

    **Job Title: Customer Support Executive + Upselling (Blended process)** **Company: Teleperformance** **Location: Teleperformance, Gurugram, Haryana 122016** **Key Responsibilities**: **Handle customer queries through various channels.** **Provide exceptional customer support and problem-solving.** **Identify and promote relevant products or services...

  • Customer Support Executive

    4 weeks ago

    Gurugram, India WeddingWire India Full time

    ABOUT THE ROLE AND OUR TEAM: The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand...