Customer Support Executive

5 months ago

Gurugram, India Yellow Class Full time
Job Description

Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users have a seamless and enjoyable experience with SpeakX.

Responsibilities:

  1. Responding to Inbound & Outbound Communication:

    • Address and resolve customer inquiries promptly and effectively via email, chat, and social media.

  2. Handling Queries Over WhatsApp:

    • Manage customer queries and concerns through WhatsApp, providing timely and accurate responses.

  3. Responding to Users Over Call for Solving Queries:

    • Answer incoming calls and resolve customer issues with a professional and friendly demeanor.
    • Provide clear and concise information about SpeakX’s services, features, and subscription details.

  4. Calling Users for Insights & Query Resolution:

    • Proactively reach out to users to gather feedback, understand their needs, and resolve any issues.
    • Conduct follow-up calls to ensure customer satisfaction and to provide additional assistance if needed.

 


Qualifications

Qualifications:

  • Bachelor’s degree in a relevant field.
  • 1-3 years of experience in customer support or a related role.
  • Excellent verbal and written communication skills in English.
  • Proficiency in using customer support software, CRM systems, and WhatsApp Business tools.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when dealing with customers.


Additional Information

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to be a part of an innovative and rapidly growing Edtech company.

If you are passionate about helping others and want to contribute to transforming English learning for millions, we would love to hear from you. Apply now to join the SpeakX team

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