Senior Jira Admin

4 weeks ago

Noida, India Pine Labs Full time

Job Description – Senior Jira Admin


We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.


Role Purpose

The JIRA Admin will be responsible for understanding the current process, identifying gaps, gathering requirements to develop and deliver customized applications/projects to meet the organizational demands.


Responsibilities we entrust you with

  • JIRA and Confluence administration on Jira datacenter and Jira Cloud, integration of tools.
  • Groovy Script, Integration using JAVA API experience.
  • Handling of day-to-day Jira IR and SR.
  • Develop and maintain workflows in Atlassian JIRA and other Atlassian products including tool administration and customization
  • Install and configure plugins and deploy to extend JIRA capabilities, make dashboards for JIRA Connect add-ons, configure custom fields, support JIRA configurations
  • Design custom JIRA workflow for different issue types to assist in provisioning, build & deploy servers, and applications as well as other continuous integration workflows
  • Develop creating JIRA templates, complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA
  • Responsible for maintenance, administration, upgrade, and enhancements to JIRA, Confluence and integrations with other tools or plugins
  • Collaborate with cross-functional teams across organizations, gather requirements to develop, and deliver custom templates, workflows (automation) using Atlassian products (JIRA, Service Desk, Confluence etc.)
  • Developing components (add-ons/APIs/plug-ins) or customizations for the Atlassian JIRA platform/Atlassian SDK
  • Configure and manage Jira projects, workflows, schemes (permission, issue type, screen), and custom fields to optimize team workflows.
  • Create and maintain user accounts and groups and manage user permissions within Jira.
  • Implement and manage Jira add-ons and plugins to extend functionality and cater to specific needs.
  • Monitor Jira performance and troubleshoot any technical issues.
  • Develop and maintain documentation for Jira configurations and processes.
  • Stay up-to-date on the latest Jira features and best practices and recommend improvements to optimize Jira usage.
  • Provide training and support to users on Jira functionalities and best practices.
  • Collaborate with development teams to ensure seamless integration between Jira and other tools


What matters in this role


Relevant work experience

  • Create necessary filters, queries and reports to track and maintain jira hygiene and follow up with the right stakeholders for correction and timely escalations, as required
  • Creation of Advanced reporting, leveraging Jira API,SQL+JQL, MS Power Query to design complex queries and filters that retrieve specific data sets
  • Leverage EasyBI to design, develop, and maintain custom reports and visualizations
  • Create insightful reports that showcase key performance indicators (KPIs), trends, and project statuses
  • Collaborate with teams to understand their requirements and refine queries for accurate data extraction.
  • Build interactive and visually appealing dashboards using Atlassian tools, particularly Jira and EasyBI
  • Integrate relevant metrics, charts, and graphs to provide a comprehensive view of project and team performance
  • Provide insights that aid decision-making and facilitate process improvements
  • Analyze and interpret data to identify patterns, trends, and anomalies
  • Maintaining the Jira Hygiene for all releases and IDE to ensure all the stakeholders are following the agreed Jira Ways of Working and to ensure data accuracy
  • Track the Jira issues on daily basis and follow up with respective stakeholders for the progress in status
  • Ensure all jira artifacts follow the defined structure, hierarchy and linking and reflects the correct statuses at all times
  • Stay updated with the latest Jira, EasyBI, and reporting best practices
  • Collaborate with teams to define reporting requirements and ensure alignment with business objectives
  • Train team members on utilizing JQL, EasyBI, and dashboards effectively
  • Proactively suggest improvements to reporting processes, data quality, and visualization techniques


Years of experience: 8+ years of experience


Location: Bengaluru/Noida


What we Value in Our people

  • You take the shot: You Decide Fast and You Deliver Right
  • You are the CEO of what you do: you show ownership and make things happen.
  • You own tomorrow: by building solutions for the merchants and doing the right thing.
  • You sign your work like an artist: You seek to learn and take pride in the work you do.

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