Sales Account Manager

2 days ago

Mumbai, India ECOVACS ROBOTICS Full time

The Sales Account Manager is responsible for managing and expanding key customer accounts. This role focuses on building long-term partnerships, driving sales performance, resolving customer issues, and identifying new business opportunities including brand collaborations and strategic partnerships. Responsibilities1. **Key Account Management** - Build, maintain, and enhance long-term relationships with key clients. - Serve as the main point of contact for retailers, and channel partners. - Understand client needs, market trends, and technical requirements of robotic cleaning products to offer tailored solutions. - Monitor account performance, satisfaction levels, and operational alignment.2. **Sales & Revenue Growth** - Achieve sales targets for assigned accounts across online and offline channels. - Identify opportunities for upselling and cross-selling product lines. - Deliver sales presentations, proposals, and promotional planning strategies.3. **Customer Issue Resolution** - Address and resolve customer concerns related to product performance, logistics, or after-sales service. - Coordinate with technical support, product teams, and supply chain teams to ensure timely resolution.4. **Reporting & Analysis** - Track and analyze sales performance, market insights, and customer buying behavior in the robot vacuum segment. - Prepare sales forecasts, account reviews, competitive analysis, and management reports.5. **Cross-Functional Collaboration** - Work closely with marketing, product category, and after-sales service teams. - Support new product launches and promotional campaigns, and relay customer feedback to drive continuous product improvement.6. **Contract Negotiation** - Lead negotiations on pricing, commercial terms, annual contracts, and promotional agreements. - Ensure contracts align with business objectives and profitability requirements.7. **Business Development** - Identify new business opportunities, including cross-brand collaborations. - Explore new markets and customer segments such as home appliance retailers, electronics chains, and online channels. - Study market trends, competitor activities, and new technologies in the robotic cleaning market.Qualifications- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.- Minimum 3 years of relevant experience in sales, account management, or business development.- Experience in the consumer electronics or home appliance industry (robot vacuum cleaner segment preferred).- Proven track record of achieving sales targets and managing key accounts.- Strong understanding of sales strategy, forecasting, and account planning.- Knowledge of robot vacuum cleaner product features, the competitive landscape, and technology trends is a plus.- Proficient with CRM tools, sales reporting systems, and Microsoft Office applications.

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