Security Operations Center Analyst

3 weeks ago


Mumbai, India ESDS Software Solution Limited Full time

Job title: SOC Engineer


Work Location: Mumbai

Division/Department: SOC

Reports to: SOC- Manager

Job Overview: This role is responsible for Security incident monitoring for Customers who have subscribed to our SOC Monitoring services.


Responsibilities and Duties:

Strictly adhere to established set of processes while handling incident requests.

Abide by SOP’s for appropriate escalation of unresolved issues to respective internal teams.

Make certain that all ALERTS are logged in the ticketing system & every activity is timely updated.

Identify and learn more about the SIEM tool, use cases, IOCs, etc. supported by the organization.

Follow approved SOPs for design, implementation and testing

Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary to its senior resource.

Build strong awareness of platforms across product lines and clearly eloquent support decisions and findings.

Hands-on experience in infrastructure, performance monitoring and management tools escalate issues to relevant stakeholders

Analyze functional and technical cases and provide a resolution in accordance with agreed customer metrics

Maintain status of problem resolution and report is to the stake holders on resolution status

Extraction of relevant MIS and preparation of reports

Should have experience in required security tools monitoring, understand the servers antivirus security postures.

Involvement in Setup of SOC equipment’s and configuration of the same as required.

Will be a part of 24X7X365 SOC operations and will need to work in assigned shifts

Coordinating and adding customers to the Monitoring Systems

Continuous Monitoring of Customers and ESDS environment and conversion of Security incidents into tickets by eliminating false positives.

Working on tickets raised by customer on Security Incidents or change request and responding with a Security focused approach in coordination with departments internally and with Customers for timely resolution of Tickets as per defined SLA and to reduce risk from security incidents.

Checking and monitoring archive and audit logs

Creating and testing new policies as per Company/Customer requirement

Generating reports by collating reports from various tools periodically as per SLA with Customer & sending the same to the Customer and required stakes.

Participating in Customer and internal Security Audits and addressing issues raised.

Creating & testing new policies as per company requirement and implementing the same

Updating Knowledge and Skills on Security including being abreast with latest Security incidents and Threats

Qualification:

B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university

Should have Deep knowledge on SIEM and capability of log analysis

Knowledge and hands-on experience in Managing SOC role.


Preferred Certifications:

CEH, COMPTIA +, NSE5 onwards


Key Attributes:

Willing to work in 24x7 environment in not just limited to night shifts.

Process driven, operationally focused

Professional and positive, with outstanding customer-facing practices

Analytical and diligent, with great attention to detail

Resilient: ability to cope successfully under pressure and with shifting priorities

Effective collaborator and communicator at all levels

Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative

Assertive, adaptable, collaborative and creative

Can-do attitude, willing to go the extra mile

Awareness: in touch with the day-to-day challenges of the Team

Consistently follows-up and follows-through on delegated tasks and action

Have a strong understanding of incident SLA management & ITIL concepts.



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