Security Operations Center Lead

1 week ago


Mumbai, India HARP Technologies and Services Full time

Skills : SOC, Security Project management, Security domain product & service Delivery management, escalation management,

Critical Success Factors :

- SLA Management for all service projects

- Services / Delivery P&L management

- Leading all SaaS and MSS delivery worldwide

- Set and manage S.M.A.R.T. goals for teams around quality customer delivery

What you bring to the job :

- Security domain knowledge - products or service delivery

- Hands on experience in Project Management / execution

- Client visits and face to face client management and interactions

- Team management experience (level 1 - Direct and level 2 - indirect)

- Security technology knowledge

- Large customer engagement / management

- Delivery process exposure (PMP etc)

- Oversee and manage the Security Operations Center (SOC) team, ensuring effective monitoring, detection, and response to security incidents and threats.

- Develop and implement SOC processes, procedures, and playbooks to enhance incident detection and response capabilities.

- Conduct regular threat analysis and vulnerability assessments, coordinating remediation efforts to strengthen the organization's security posture.

- Collaborate with IT, compliance, and risk management teams to align security operations with organizational policies and regulatory requirements.

- Provide leadership and guidance to SOC analysts, fostering continuous improvement and professional development through training and mentorship programs.

Broad Role :

- Client Engagement and Management

- Setting team goals for delivery

- Team augmentation, skills management, development

- Performance Review and Management

- Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.

- Conduct scheduled review with customer stakeholders on delivery value creation

- Conduct regular internal team reviews

- Develop templates for automation of repeatable tasks

- Input of tools for service management and delivery measurement

Accountabilities :

- Client success and SLA delivery

- Lifetime customer value creation (rev & continuity)

- Skill development for employees

- Employee retention strategy

- Daily / weekly / monthly review, dashboards with customers through the team / direct

- Escalation Management

Broad Job role :

- Independent charge of department affairs

- P&L ownership with budgets

- Tools and processes for success

- HR partners for talent, performance and skills management

- Advisor, consultant support for day to day management

- Direct reporting and directions from CEO

(ref:hirist.tech)

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