Security Operations Center Lead

1 week ago


Mumbai, Maharashtra, India HARP Technologies and Services Full time

Skills :
SOC, Security Project management, Security domain product & service Delivery management, escalation management,

Critical Success Factors :

  • SLA Management for all service projects
  • Services / Delivery P&L management
  • Leading all SaaS and MSS delivery worldwide
  • Set and manage S.M.A.R.T. goals for teams around quality customer delivery
What you bring to the job :

  • Security domain knowledge products or service delivery
  • Hands on experience in Project Management / execution
  • Client visits and face to face client management and interactions
  • Team management experience (level
  • Direct and level indirect)
  • Security technology knowledge
  • Large customer engagement / management
  • Delivery process exposure (PMP etc)
  • Oversee and manage the Security Operations Center (SOC) team, ensuring effective monitoring, detection, and response to security incidents and threats.
  • Develop and implement SOC processes, procedures, and playbooks to enhance incident detection and response capabilities.
  • Conduct regular threat analysis and vulnerability assessments, coordinating remediation efforts to strengthen the organization's security posture.
  • Collaborate with IT, compliance, and risk management teams to align security operations with organizational policies and regulatory requirements.
  • Provide leadership and guidance to SOC analysts, fostering continuous improvement and professional development through training and mentorship programs.

Broad Role :

  • Client Engagement and Management
  • Setting team goals for delivery
  • Team augmentation, skills management, development
  • Performance Review and Management
  • Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.
  • Conduct scheduled review with customer stakeholders on delivery value creation
  • Conduct regular internal team reviews
  • Develop templates for automation of repeatable tasks
  • Input of tools for service management and delivery measurement

Accountabilities :

  • Client success and SLA delivery
  • Lifetime customer value creation (rev & continuity)
  • Skill development for employees
  • Employee retention strategy
  • Daily / weekly / monthly review, dashboards with customers through the team / direct
  • Escalation Management

Broad Job role :

  • Independent charge of department affairs
  • P&L ownership with budgets
  • Tools and processes for success
  • HR partners for talent, performance and skills management
  • Advisor, consultant support for day to day management
  • Direct reporting and directions from CEO
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