Security Operations Center Lead
5 days ago
Skills : SOC, Security Project management, Security domain product & service Delivery management, escalation management,
Critical Success Factors :
- SLA Management for all service projects
- Services / Delivery P&L management
- Leading all SaaS and MSS delivery worldwide
- Set and manage S.M.A.R.T. goals for teams around quality customer delivery
What you bring to the job :
- Security domain knowledge - products or service delivery
- Hands on experience in Project Management / execution
- Client visits and face to face client management and interactions
- Team management experience (level 1 - Direct and level 2 - indirect)
- Security technology knowledge
- Large customer engagement / management
- Delivery process exposure (PMP etc)
- Oversee and manage the Security Operations Center (SOC) team, ensuring effective monitoring, detection, and response to security incidents and threats.
- Develop and implement SOC processes, procedures, and playbooks to enhance incident detection and response capabilities.
- Conduct regular threat analysis and vulnerability assessments, coordinating remediation efforts to strengthen the organization's security posture.
- Collaborate with IT, compliance, and risk management teams to align security operations with organizational policies and regulatory requirements.
- Provide leadership and guidance to SOC analysts, fostering continuous improvement and professional development through training and mentorship programs.
Broad Role :
- Client Engagement and Management
- Setting team goals for delivery
- Team augmentation, skills management, development
- Performance Review and Management
- Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.
- Conduct scheduled review with customer stakeholders on delivery value creation
- Conduct regular internal team reviews
- Develop templates for automation of repeatable tasks
- Input of tools for service management and delivery measurement
Accountabilities :
- Client success and SLA delivery
- Lifetime customer value creation (rev & continuity)
- Skill development for employees
- Employee retention strategy
- Daily / weekly / monthly review, dashboards with customers through the team / direct
- Escalation Management
Broad Job role :
- Independent charge of department affairs
- P&L ownership with budgets
- Tools and processes for success
- HR partners for talent, performance and skills management
- Advisor, consultant support for day to day management
- Direct reporting and directions from CEO
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