Customer Support Analyst
3 weeks ago
Company Description
Steora Systems provides business and technology outsourcing solutions tailored to the small and mid-level market. Our dedicated resources ensure that every client receives the support they need, whether it's technical, functional, or a complete CRM solution.
Role Description
This is a full-time on-site role (NIGHT SHIFT) for a Customer Support Analyst at Steora Systems in the Kolkata metropolitan area. The Customer Support Analyst will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and delivering high-quality customer service on a day-to-day basis.
Qualifications
- Customer Support and Customer Service skills
- Analytical Skills for problem-solving
- Should be comfortable with NIGHT SHIFT
- Experience Adobe Acrobat Tools would be an added advantage
- Technical Support knowledge
- Excellent written and verbal communication skills
- Ability to work well in a team environment
- Previous experience in a customer-facing role
- Bachelor's degree in Business, IT, or related field
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