Team Leader

6 days ago

Mumbai, India Angel One Full time

About Angel one :


Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.


We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One Check out our careers section


Why You'll Love Working at Angel One


Ranked Top 25 Companies to Work in India: 🏆We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years.

Innovative Culture: 💡Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.

Be part of something huge: 🤝 Be at the Forefront of Fintech Innovation

Bold Approach: 💪We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.

Job Title: Team Leader - Outbound Sales (Digital Lending - Personal Loan)

Location: Mumbai

What you will do:


Key Responsibilities:


  • Leading the Outbound Sales -Spearhead a team focused on assisting app users who drop off in the midst of their personal loan journey, boosting loan conversions and disbursements
  • Achieve business targets with end to end ownership of team level targets and cost budgets
  • Set and Monitor SLAs by establishing, managing, and refining Service Level Agreements (SLAs) to enhance efficiency, productivity, and user experience.
  • Partner with cross-functional teams including product, marketing, and operations to address user pain points and optimize the loan journey.
  • Develop reward and recognition programs to achieve the desired business plan numbers
  • Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments
  • Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions
  • Utilize analytics to identify trends, opportunities, and areas for improvement to optimize conversion rates and make informed decisions.
  • Create a motivated workplace environment and ensure high levels of employee
  • engagement to achieve higher vintage of employees.
  • Handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels

Who you are:

  • Bachelor's degree in Business Administration, Marketing, Economics, or related field. Advanced degree (MBA, MS) is a plus.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong business acumen and strategic thinking, with the ability to translate data into actionable insights and recommendations.
  • Collaborative mindset with the ability to work effectively in a cross-functional team environment and influence stakeholders at all levels.
  • Proactive, self-motivated, and results-oriented with a strong commitment to continuous learning and professional development.


What's in it for You?

Empowered Growth: 🚀 We invest in your growth and empower you to explore your full potential.

Exceptional Benefits: 🧘‍♀️ Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.


For a deeper dive into our company culture and vision, explore our Company Deck.


At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).


As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.


We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

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