Customer Service Manager

7 days ago


Kerala, India Jio Full time

We at Reliance Jio are currently hiring for open position of Customer Service Manager for Trivandrum and Vazhuthacaud, Kerala.


Requirements

Experience: 6 - 10 years in After Sales Service

Education: Diploma /B.E/ B.Tech (Preferred)


Job Description

  1. Resource planning recruitment and deployment
  2. Responsible for partner lifecycle management
  3. To ensure onboarding quality
  4. Take accountability of service deliverables
  5. Ensure adequate manpower availability
  6. Monitor daily performance
  7. Motivate team and provide proper training
  8. Visit partners, markets as required
  9. Gather customer feedback
  10. Mentor and counsel manpower
  11. Motivate partners for timely targets
  12. Handle escalations and ensure satisfaction
  13. Coordinate with sales, service, network, finance teams
  14. Participate in various business activities as required


Skill Set:


  1. Relationship management
  2. Delegation skills
  3. Team management
  4. Diversity management
  5. Problem Solving skills
  6. Functional skills
  7. Experience in area/zone for DTH Industry / Device Operations,
  8. Geography knowledge
  9. Domain knowledge of DTH / Cable / Telecom/ Devices
  10. Understanding of business training requirements



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