Customer Service Representative

2 weeks ago


Kochi Kerala, India Retail-Outsource Full time

**Data Management & Optimization**:

- Build, optimize, and maintain eBay and Amazon listings according to best practices.
- Structure and optimize data sheets from customers.
- Ensure data integrity throughout the process from initial file reception to go-live date and ongoing maintenance.
- Perform quality assurance checks on data prior to and post-publication for quality, structure, and completeness.
- Boost listing visibility and performance.

**Platform & Listing Management**:

- Work with listing platforms such as Linnworks, Volo, Magento, etc.
- Develop, optimize, and publish product data through third-party platforms on marketplaces.
- Resolve feed errors and track account/listing issues, reporting them to management promptly.
- Update stock according to the agreed client method on single or multiple platforms.
- Stay up to date with important marketplace updates.

**Customer Service**:

- Identify customer needs and recommend appropriate solutions.
- Communicate with Amazon and eBay to resolve customer queries.
- Manage customer expectations and ensure excellent store reputation and account health.
- Write content for marketing products, advertisements, and promotional campaigns.
- Ensure quality service delivery.

Pay: ₹17,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Night shift

Work Location: In person



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