Customer Service Representative
3 weeks ago
Role Overview: As a Customer Service Representative, you will play a pivotal role in connecting with potential customers, understanding their needs, and offering our services in a professional and engaging manner.
About Us: Rainx LLP is a forward-thinking company that values creativity, growth, and teamwork. We are dedicated to providing top-notch services and building meaningful relationships with our clients.
Responsibilities:
- Contacting Leads: Reach out to leads, introduce our services, and promote our offerings in a clear and compelling way.
- Customer Engagement: Understand customer needs, address queries, and provide information that helps customers make informed decisions.
- Follow-Up: Maintain an organized record of calls and follow up on leads to convert inquiries into sales.
- Client Relationship Management: Build strong relationships with customers and boost long-term relationships.
- Content Creation: Write clear, concise, and engaging content for social media, blogs, and other marketing materials.
- Data Management: Maintain and update customer details in the system to track interactions and follow-up schedules.
- Sales Support: Support the sales team in lead nurturing, scheduling meetings, and preparing quotes or proposals.
Requirements:
- Communication Skills: Excellent Communication Skills (Fluency in Malayalam and English is a must)
- Positive Attitude & Enthusiasm: Be energetic, motivated, and ready to learn.
- Computer Literacy: Comfortable using MS Office and other relevant tools.
- Adaptability: Willingness to take on various tasks and grow in your role.
- Attention to Detail: Ensure accuracy in all customer interactions and data entry.
- Education: No prior work experience required A fresh mindset and eagerness to learn is all that's needed.
Benefits:
- Work from Home: Flexibility to work from the comfort of your own home.
- Opportunity for Growth: As a fresher, this is your chance to learn, grow, and eventually move into higher positions.
- Positive Work Environment: Work with a supportive and friendly team, and receive guidance throughout your career journey.
- Competitive Salary: ₹4,50,000 per annum along with performance-based incentives.
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