Account Manager

2 weeks ago


Chennai, India Sriven Full time

Job Description: Account Manager – Chennai (Fortune 100 Industrial Manufacturing)

Location: Chennai (with travel requirements)

Experience: 3-8 years in managing Fortune 100 GCCs

Languages: English, Tamil (native)

About the Role:

We are seeking a dedicated and dynamic Account Manager to oversee and manage the relationship with a Fortune 100 client in the Industrial Manufacturing sector. As the Account Manager, you will be responsible for ensuring the smooth delivery of services and maintaining a high level of client satisfaction. You will work closely with cross-functional teams and the client to identify opportunities, manage expectations, and address any issues that may arise.

Key Responsibilities:

  • Serve as the primary point of contact for the client, ensuring effective communication and timely resolution of concerns.
  • Develop and maintain strong relationships with key stakeholders within the client organization.
  • Lead account planning, execution, and reporting to ensure client objectives are met.
  • Collaborate with internal teams to ensure the delivery of high-quality services and solutions.
  • Monitor service delivery performance, ensuring SLA adherence and continuous improvement.
  • Identify and explore opportunities for upselling and cross-selling within the account.
  • Track and report on key performance indicators (KPIs), client satisfaction, and other relevant metrics.
  • Provide strategic insights and recommendations to clients to enhance their business outcomes.
  • Travel to client sites as required to foster relationships and manage expectations effectively.

Qualifications & Skills:

  • 3-8 years of experience in managing accounts for Fortune 100 GCCs (preferably in the industrial manufacturing sector).
  • Strong understanding of account management principles, business development, and client relationship management.
  • Excellent communication skills in both English and Tamil (native fluency required).
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Strong problem-solving skills, with a proactive approach to client issues.
  • Ability to work independently and as part of a team.
  • Willingness to travel for client meetings and site visits as needed.

What We Offer:

  • Opportunity to work with a high-profile Fortune 100 client in the industrial manufacturing sector.
  • Competitive salary and benefits.
  • A dynamic and supportive work environment.
  • Career growth and development opportunities.


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