Senior Account Manager

4 weeks ago

Bengaluru, India DataWeave Full time

About Us

DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions to Digital Commerce businesses that enable them to grow their revenues and compete profitably. Powered by AI, we provide easily consumable and actionable intelligence by aggregating and analysing billions of publicly available data points on the Web to help businesses develop data-driven strategies and make smarter decisions.

The Senior Account Manager assumes the role of principal relationship owner, overseeing the growth and retention of a designated set of top-tier client accounts. Make sure customers get the most out of our offerings.

He/She should effectively prepare and present to clients, particularly those in the C-Suite and other organizational levels. Collaborate with the Business Development team to find new prospects inside current accounts in order to help boost revenue. Make sure you have a thorough enough grasp of each client's unique experience to identify possible problems before they arise.

Role Deliverables:

  • Act as the primary point of contact for inquiries about customer account management.
  • Establish and nurture enduring, solid client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Establish trusted advisor connections with executive sponsors, critical accounts, and customer stakeholders.
  • Ensure timely and effective implementation of our solutions based on customer needs and goals
  • Communicate the results of monthly / quarterly initiatives to both internal and external parties • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

This role is currently reporting directly to the companys Vice President. This will change in the future as the companys organizational structure changes. The preferred location is Bangalore.

Skill requirements:

  • 10+ years’ experience with at least 6 years in Account Management in a tech company.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
  • Bachelors Degree in appropriate field of study or equivalent work experience
  • Strong analytical skills
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Working knowledge of computers and Microsoft office suite of services
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

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