Genesys Engineer
1 week ago
Dear Candidate
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: Genesys Engineer
Location: Chennai / Hyderabad / Kochi
Experience Range: 6-12 years
Skill set: Skills in Genesys - IVR call flow, Routing, Architect, Workforce Management, Script creation, Voice mail set up and configuration, Wrap-up codes, Integrations, Queue Design, Web Service/API integration,
Job Description:
Must-Have
- Should have experience in Configuring, Development of the following task on Genesys pure cloud
- IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration
- Good knowledge on Omnichannel & Digital Services (Email, Chat, SMS)
- Experience on Configuring & Troubleshooting, upgrades of the systems.
- Experience in Genesys Administration, Reporting, and Analytics.
- Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.
- Must possess good troubleshooting skills and ability to Analyse voice systems, to identify and resolve system issues.
- Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides, to support knowledge transfer and ongoing maintenance
- Communication with interpersonal skills, and good experience in handling the customers.
- Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides
Good-to-Have
- Deliver results with exceptional customer satisfaction across the organization in the sphere of unified communication and collaborations domain.
- Understanding of IP and Telephone networking.
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