Business Excellence Manager

2 weeks ago


Karnataka, India Tredence Inc. Full time

Job Description:

Overview: We are seeking a highly motivated and dynamic Delivery Operations Manager to join our team. This role is pivotal in executing key programs, liaising with leadership across various functions, and ensuring seamless coordination between different teams.


Key Responsibilities:

1. Program Execution: Drive the execution of strategic programs, ensuring timely delivery and alignment with organizational goals.

Monitor program performance, identify risks, and implement mitigation strategies.

Develop and maintain comprehensive project plans, including timelines, resource allocation, and budgets.


2. Leadership Interaction: Act as a key liaison between the delivery operations team and the leadership team across various functions.

Facilitate regular meetings with senior leadership to provide updates, gather feedback, and ensure alignment with strategic objectives.

Prepare and present reports, dashboards, and insights to the leadership team.


3. Cross-functional Coordination: Foster collaboration between different teams to ensure smooth execution of programs.

Identify and resolve bottlenecks, ensuring all teams are aligned and working towards common goals.


4. Continuous Improvement: Analyze current operational processes and identify areas for improvement.

Implement process improvements to enhance efficiency, reduce costs, and improve operations.


5. Financial Acumen: Maintain a basic understanding of resource utilization, finance, and profit and loss (P&L) management.

Assist in budget preparation and monitoring, ensuring financial objectives are met.

Provide financial insights to support decision-making and strategic planning.


6. Reporting and Dashboarding: Generate detailed reports to track program progress, resource utilization, and financial performance.

Create and deliver presentations for various stakeholders, including senior leadership.

Develop and maintain dashboards to provide real-time insights into key metrics and performance indicators.



Qualifications:

Bachelor’s degree in business administration, Operations Management, or a related field. Master’s degree preferred.

8+ years of experience in operations management, program management, or a similar role.

Proven track record of successful program execution and cross-functional team coordination.

Basic understanding of resource utilization, finance, and P&L management.

Excellent communication and interpersonal skills, with the ability to interact effectively with senior leadership.

Strong analytical and problem-solving skills, with a focus on continuous improvement.

Proficiency in Excel for report generation.

Proficiency in PowerPoint for creating and delivering presentations.

Experience with Tableau or similar platforms for dashboarding.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Revenue Generation Improvement

Direct and Indirect Cost Management

P&L Management.

understanding client requirement effectively and translation of same to systems/applications/processes

Identifying improvement opportunities

optimizing resource and capacity utilization

Enhancing productivity and operational efficiency

Ensuring cost control.



Preferred Skills:

Experience in a high-growth, dynamic industry.

Familiarity with project management tools and methodologies.

Leadership experience, with a demonstrated ability to lead and mentor teams.

Strategic thinking and the ability to translate strategic objectives into actionable plans.



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