Usability Expert- Center of Excellence

6 months ago

Bengaluru Karnataka, India Philips Full time

**Job Title**: Usability expert
- Center of Excellence

**Job Title : Usability expert
- Center of Excellence**

**Your challenge**

As Philips we are sincerely aware of the impact we have on people’s lives through the medical devices we make. We are on a continuous journey to come up with the best possible solutions for both medical staff and patients. We want our solutions to be intuitive and seamless so we can maximize error prevention and differentiating experiences.

Usability designers and engineers ensure that products are intuitive: developing high-quality propositions that are safe, effective, efficient and satisfactory in use.

Now, there is an exciting opportunity to become a central part of that journey and ramp up usability quality in one of the business clusters, in order to increase impact and successfully resolve usability concerns on a foundational level.

The Usability Center of Excellence is the central team, rooted in Philips Innovation and Strategy - Design, that helps all businesses enterprise wide, to set the bar for usability quality and reach excellence.

The team consists of 10 global experts, including the Head of Usability, that define usability strategy and roadmaps, set the standards, measure, train, and advise on which processes or ways of working to adopt.

Because of the direct link to patient safety and quality, the team works directly with clinical, risk management and Q&R teams, and escalates to senior management when appropiate.

**Your responsibilities**
- Work with other experts in the central CoE team to define enterprise level strategy, including KPI’s and measurement plans.
- Provide ad-hoc senior support for businesses regarding processes and regulations (FDA, IEC 62366.1, EU-MDR, NMPA)
- Be the first point of contact and escalation path for use related safety and quality concerns, safeguarding psychological safety.
- Work directly with business leads to raise awareness, develop capabilities, and align on processes, RACI’s, and timely involvement of usability specialists.
- Decide on changing scope or identify challenges and drive and initiate strategic roadmaps.
- Stay on top of developments and insights regarding medical device regulations for all markets, and pro-actively advise teams and leadership on developing needs.

**We are looking for**
- Bachelor's or Master's degree with a minimum of 8-10 years work experience
- ** A usability expert who is specialized in one area of usability and/or broadly experienced. Acknowledged expert in their specific area of expertise.**
- ** Academic background in industrial design, product design or cognitive science/psychology with focus on Human-Computer Interaction or human factors;**
- ** At least 5 years progressive experience as usability specialist or related, with at least 2 years of experience managing stakeholders in complex environments**
- Relevant medical domain knowledge, also on relevant side domains.
- Expert knowledge of usability methodologies, processes and standards, particularly regulatory standards (FDA, IEC 62366.1, EU-MDR);
- Understanding of (academic) design of experiments and statistical analysis;
- Experience in the end to end process of creation of products from requirements analysis to validation;
- Great communication, collaboration and leadership skills to perform with multidisciplinary and international (management-) teams.

Beneficial skills:

- Understanding of Quality System Regulations (QSR);
- Understanding of Risk Management process;
- Understanding of Agile product development;
- A getting-things-done mentality;
- Pro-active mindset

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work focused on innovati

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