Business Operations Associate

3 weeks ago

Bengaluru Karnataka, India Good Business Lab Full time

**About Us**:
Good Business Lab is an independent, non-profit labor innovation company. We use rigorous academic research to prove that worker well-being programs have business impacts. We develop market-ready, scalable interventions that benefit both workers and businesses. Our goal is to disrupt the traditional notion of business and show that worker well-being can be a good business practice.

**Location**: Bengaluru

**Start Date**: Immediate

**Application deadline**: 31st July 2024

**Role Summary**:
Role Overview The Business Operations Associate is a dynamic and flexible role, critical for ensuring smooth operations and efficient project execution. This position demands a proactive individual who can manage multiple tasks, support cross-functional teams, and contribute to the continuous improvement of processes.

**Qualification & Experience**:
**_ (The areas of knowledge and expertise that matter most for this role)_**
- Experience: 1-3 years of experience in SaaS, HR tech, or Edtech operations.
- User-First Mindset: Energetic and driven by the challenge of solving complex problems with a focus on user satisfaction.
- Technical Proficiency: Skilled in corporate productivity tools (G-Suite, Asana, Notion, Airtable, etc.) and web presentation tools.
- Communication Skills: Excellent verbal and written communication skills. Organizational Skills: Strong organization, self-management, and problem-solving abilities.
- Process-Oriented: A mindset focused on processes with a strong ability to get things done.
- Adaptability: Ability to prioritize and thrive in a fast-paced environment.
- Language Proficiency: Fluency in Kannada, English, and Hindi. Proficiency in other South Indian languages is a plus.

**Roles & Responsibilities**:
**_ (Areas that will play to your strength and all the responsibilities we will trust you with)_**
- Process Analysis and Improvement: Evaluate current processes and implement changes to scale operations and enhance user experience.
- Standard Operating Procedures (SOPs): Draft and enforce SOPs for various processes, ensuring compliance and effective workflow implementation.
- Client Management: Handle 2-3 clients simultaneously, ensuring timely delivery of high-quality outputs.
- Cross-Functional Collaboration: Work closely with product, marketing, and operations teams to enhance product offerings and effectively communicate new features.
- Insight Documentation: Identify and document unique insights to support product scale-up and implementation.
- Vendor Management: Coordinate with external vendors, managing and escalating project issues and risks appropriately.
- Report Sharing: Prepare and share division-level reports with Divisional Heads.
- User Engagement: Conduct user check-ins, covering at least 10 users per week to gather feedback and ensure satisfaction.

**What should you be comfortable with?**
- A dynamic environment with competing priorities.
- Working in a team with shared responsibilities.
- Independently coordinating with coworkers to accomplish goals.
- Being resourceful in new environments and scenarios.
- Problem-solving in high-pressure environments.
- Adapting your approach, being focused on the problem and not being stuck to one idea or way of solving a problem.

**How to apply?**

Please make sure to include in your cover letter: a concise explanation of why you want to be part of the GBL Team, how your skills can support us in this role, and how this position can support you in achieving your career goals.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Perks of working with us**:
There are plenty of benefits at GBL, here are some examples:

- **Flexible leave policy**:Time away from work can be extremely helpful for maintaining a healthy work/life balance. GBL encourages managers and leadership to set the example by taking time off when needed and ensuring their team members do the same. We don't have a strict limit on paid leaves, only suggested (extremely liberal) averages.
- **Flexible working hours**:We recognize that a better work-life balance can improve employee motivation, performance, and productivity, and reduce stress. The basis of our norms pertaining to this is a system of trust in each other and our common goals.
- **GBL Care Systems**:As an organization, we are committed to ensuring the well-being of our team members and creating a thriving work environment
- because that gives us, together, the best chance at achieving our shared mission and sparking joy at work. We do this by partnering with organizations such The Mindclan, Therapize among others for workshops and other wellbeing-related initiatives.
- **Growth-oriented review policy**: To foster collaboration, we have adopted regular 360 reviews and check-ins among team members. We see a manag

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