Lead Referral Relationship Manager

4 weeks ago


Bengaluru, India Bonito Designs Full time

Lead – Referral Understanding customer expectations, developing customer loyalty & referral programs, creating a quality customer sales experience, to acquire new customers.

• Sales through Loyalty & Referral Programs

• Develop and implement strategies that helps in growth of transactions / engagement with the existing customer base using the CRM database.

• Connect with our customers to increase in revenue by selling Organization Essentials / Product Exchanges / Cross Sales of products

• Develop cross-channel partners, digital platforms and use them for customer engagement.

• Start the customer loyalty program ➢ How do we convert customers who have purchased into members ➢ How do we engage them and create a rewards mechanism. ➢ How do we ensure repeat purchases from them. ➢ What special benefits should be available for Loyalty Program members. The Ideal Candidate

Experience : Minimum of 7 years of experience in sales, with at least 4 years of experience in sales management.

Educational Background : Bachelor's degree in business, marketing, or related field, MBA (MBA is a plus & not mandatory)

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Experience with CRM systems and sales management tools.

• Knowledge of industry trends and best practices in sales and customer engagement.



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