Cisco Contact Center Solution – L3

3 days ago


Bangalore Urban, India CSI GLOBAL LTD Full time

Job Title: Cisco Contact Center Solution – L3

Location: Bangalore/Hyd/Kochi, India

KeySkills: JAVA, CISCO CallStudio, CUIC, ICM Scripting, SQL, Dialer, Nuance, SOAP, REST.

  • Experience in Contact Centre Technologies specific to the Cisco UCCE 11.X/12.X product suite.
  • Ability to develop and modify IVR applications using CVP Call Studio v8.5/9.0 and VXML.
  • Knowledge of Cisco CVP Architecture - Call Server, Voice Gateways, and Voice Browser Solution Designing.
  • Should possess good knowledge in ICM Routing and Admin scripting.
  • Good knowledge in CISCO UCCE Dialer (Outbound) IVR application & Import rule configuration.
  • Proficiency in troubleshooting IVR application logs (Activity & Error).
  • Experience in integrating CVP application with Nuance speech server and grammar file creation.
  • Development of CVP Call Studio Java custom elements using the Cisco-provided CVP 9.0(1) java API.
  • ECE (Email & Chat) reporting customization & Queue Configuration.
  • CTI Integration and Custom Finesse Gadget Implementation.
  • Well-versed with the integration of CVP Call Studio applications to remotely hosted web services (SOAP & REST) IVR.
  • Should have good knowledge in building complex SQL queries - MS SQL Server & Informix database.
  • CVP Reporting: Development of reports using the CUIC reporting tool for both ICM DB and CVP-DB.


  • bangalore, India CSI GLOBAL LTD Full time

    Job Title: Cisco Contact Center Solution – L3 Location: Bangalore/Hyd/Kochi, India KeySkills: JAVA, CISCO CallStudio, CUIC, ICM Scripting, SQL, Dialer, Nuance, SOAP, REST. Experience in Contact Centre Technologies specific to the Cisco UCCE 11.X/12.X product suite. Ability to develop and modify IVR applications using CVP Call Studio v8.5/9.0 and...


  • Remote/Bangalore/Hyderabad, India Sky Systems, Inc. Full time

    Key Skills : JAVA,CISCO Call Studio, CUIC, ICM Scripting , SQL, Dialer, Nuance, SOAP, RESTJob Description : - Experience in Contact Centre Technologies specific to the Cisco UCCE 11.X/12.X product suite.- Ability to develop and modify IVR applications using CVP Call Studio v8.5/9.0 and VXML.- Knowledge of Cisco CVP Architecture - Call Server, Voice...


  • Bangalore, India Betsol Full time

    Job Description : - 5+ years in contact center engineering focused on designing, implementing, and operating contact center workflows and call flows with Cisco UCCE and Five9.- In-depth knowledge of Cisco UCCE architecture, components, and integration.- Proficiency in Five9 administration and customization.- Strong understanding of VoIP technologies, SIP,...

  • Cisco Collaboration

    4 weeks ago


    bangalore, India Black Box Full time

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location: BangaloreMode: Work from OfficeShift timing: Rotational shiftsPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection,...

  • System Testing

    3 weeks ago


    bangalore, India Cisco Full time

    Who you are A successful candidate will bring deep technical and software expertise especially in datacenter and cloud native technologies and ability to work within a fast moving, startup like environment to deliver solid code that has a broad business impact. More than any other quality, we are looking for those driven by the challenge of solving...

  • Senior Voice Engineer

    4 weeks ago


    bangalore, India Tietoevry Full time

    We at Tietoevry are looking for L3 Voice Support prospective candidate for our team in Bangalore/Chandigarh location.Please find the JD below.L3 Voice SupportJob Location –Bangalore/ChandigarhExperience Level - 7+ yearsJob DescriptionThe job description for the T3 voice support engineer:CCIE/CCNP VOICE certified engineer having relevant experience in IPT...

  • Senior Voice Engineer

    1 month ago


    bangalore, India Tietoevry Full time

    We at Tietoevry are looking for L3 Voice Support prospective candidate for our team in Bangalore/Chandigarh location. Please find the JD below. L3 Voice Support Job Location –Bangalore/Chandigarh Experience Level - 7+ years Job Description The job description for the T3 voice support engineer: CCIE/CCNP VOICE certified engineer having relevant...


  • Bangalore, Karnataka, India Mobile Programming LLC Full time

    Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation...


  • bangalore, India Mobile Programming LLC Full time

    Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation...


  • Bangalore, Karnataka, India Mobile Programming LLC Full time

    Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation...


  • Bangalore, India Mobile Programming LLC Full time

    Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product...


  • Bangalore, India Mobile Programming LLC Full time

    Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product...

  • Software Engineer

    5 days ago


    bangalore, India Cisco Full time

    What You'll Do Cisco provides you an excellent opportunity to take your career aspirations forward. You will bring your unique talents to the group that works on Cisco's Switching technology, which large enterprises now consider to be the Networking Equipment of choice for important networks. In your role as Lead Software Engineer, you will...

  • Black Box

    1 week ago


    bangalore, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

    About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity...

  • Black Box

    2 months ago


    Bangalore, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

    About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity...

  • Black Box

    4 weeks ago


    Bangalore, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

    About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity...


  • bangalore, India Cisco Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. Our employees fuel the magic of the Meraki...

  • Avaya Engineer

    4 weeks ago


    bangalore, India Black Box Full time

    We are Looking for Avaya Engineer - L3Shift Timing : 6 PM to 3 AM ISTPlease apply only if you are flexible to work towards late night hours.Functional:Implementation and Upgrading of Avaya Aura Products Including:Communications MangerSystem ManagerSession ManagerApplication Enablement (AES)Experience PortalContact Center Products (AACC, Elite, CMS)Session...

  • Network Engineer

    4 weeks ago


    bangalore, India CGI Full time

    Position Description: Senior System Engineer(DataCentre Core Devices (Routers) L3)Position DescriptionCompany Profile:At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and...

  • Network Engineer

    1 month ago


    bangalore, India CGI Full time

    Position Description: Senior System Engineer(DataCentre Core Devices (Routers) L3)Position DescriptionCompany Profile:At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and...