Avaya Engineer

4 weeks ago

bangalore, India Black Box Full time
We are Looking for Avaya Engineer - L3
Shift Timing : 6 PM to 3 AM IST
Please apply only if you are flexible to work towards late night hours.
Functional:
Implementation and Upgrading of Avaya Aura Products Including:
Communications Manger
System Manager
Session Manager
Application Enablement (AES)
Experience Portal
Contact Center Products (AACC, Elite, CMS)
Session Boarder controller (Avaya & Oracle)
Understanding of Avaya Cloud & Bridge.
Good Understanding of CMS Reporting- Integrated and Designer.
Avaya Messaging Apps- Aura Messaging & IX Messaging
Troubleshoot L2/3 level incidents on core Avaya products
Participate in P1/P2 escalation calls and provide customer timely updates
Open tickets and manage escalations with Avaya and/or other manufacturers if necessary
Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)
Some travel required
Periodic on-call required
Skills:
Excellent customer relations/service skills.
Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.
Ability to prioritize and handle multiple tasks simultaneously.
Strong analytical, reasoning and organizational and project task management skills.
Exceptional attention to detail and follow through, including proper documentation.
Ability to understand business systems technologies.
Excellent Interpersonal Skills
Self-motivated & ability to work on own or with teams
Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.
ACIS & ACSS - Avaya Aura Core Components certification preferred.
ACIS & ACSS - Avaya Aura Communication Applications certification preferred.
ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.
Experience:
8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products.
Proven expertise with Session Manager, System Manager & AES.
Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP
Avaya next generation applications such as Equinox, Breeze, etc. a plus
Cisco or other networking experience preferred
Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.
Experience with Avaya Cloud (ACO) and/or Ring Central Cloud (RCO) beneficial)

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