Senior Voice Engineer

1 month ago


bangalore, India Tietoevry Full time

We at Tietoevry are looking for L3 Voice Support prospective candidate for our team in Bangalore/Chandigarh location.


Please find the JD below.

L3 Voice Support

Job Location –Bangalore/Chandigarh

Experience Level - 7+ years


Job Description

The job description for the T3 voice support engineer:

  • CCIE/CCNP VOICE certified engineer having relevant experience in IPT and VC platform.
  • In-depth knowledge of Cisco Webex Calling and Contact Center architecture, configuration, and troubleshooting procedures.
  • Strong understanding of cloud-based deployment models and best practices for managing cloud-based solutions.
  • Design and implementation of Cisco Webex Contact Center(WxCC), Cisco Webex Calling(WxC) and Cisco Unified Contact Center (UCCE/UCCX)
  • Strong working knowledge of Webex REST API.
  • Experience with third party integrations in Webex Contact Center such as Google Con
  • Extensive knowledge of Cisco Video Conferencing products and VOIP networking.
  • Participate in operations optimization troubleshooting of Cisco Expressways.
  • Hands on troubleshooting Experience with SIP, PRI and H.323 protocols.
  • Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event etc.
  • Experience with UCS platforms.
  • Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP.
  • Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP.
  • Strong experience in Cisco video endpoints.
  • Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis.



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