Franchise Coordinator

6 days ago


Ahmedabad, Gujarat, India Alliance Recruitment Agency Full time

Job Title: Franchisee Coordinator

Company Name: Alliance Recruitment Agency

https://www.alliancerecruitmentagency.com/

Job Location: Ahmedabad

Experience: 2+ Years

Job Overview:

The Franchisee Coordinator will be responsible for overseeing and assisting in the

operations, communication, and compliance of franchise locations. This position requires

strong organizational, communication, and problem-solving skills, with a focus on

maintaining consistent service standards and enhancing franchisee satisfaction.

Key Responsibilities:

Franchisee Support: Serve as the primary point of contact for franchisees, addressing

inquiries, providing assistance, and offering ongoing support to help them meet operational,

marketing, and financial objectives.

Operational Assistance: Support franchisees in implementing standard operating

procedures, ensuring brand consistency, and troubleshooting operational challenges.

Training & On boarding: Coordinate and assist in the training and on boarding of new

franchisees, ensuring they understand the brand's values, operational standards, and key

business processes.

Compliance Monitoring: Ensure franchisees adhere to company policies, procedures, and

quality standards. Conduct periodic audits to assess compliance and provide

recommendations for improvement.

Communication: Facilitate clear and effective communication between the corporate team

and franchisees, ensuring updates, changes, and new initiatives are communicated

effectively.

Performance Tracking & Reporting: Monitor the performance of franchise locations,

including sales, customer satisfaction, and operational efficiency. Provide regular reports to

senior management and franchisees on performance metrics.

Problem Resolution: Address any issues or challenges faced by franchisees and work to

resolve them promptly, ensuring minimal disruption to operations and customer service.

Marketing Support: Assist franchisees in executing national and local marketing campaigns.

Provide guidance on marketing strategies, promotional activities, and social media

engagement to drive foot traffic and sales.

Franchisee Relationship Management: Build strong, professional relationships with

franchisees to foster trust, open communication, and long-term collaboration.

Franchise Growth: Support the franchise expansion strategy by assisting in the recruitment

and on boarding of new franchisees, franchise retention.

Continuous Improvement: Collect feedback from franchisees on operational and service-

related issues and collaborate with corporate teams to implement improvements and best

practices.

Skills and Qualifications:

Educational Background: A bachelor's degree in business administration, Management,

Marketing, or a related field is preferred.

Experience: Proven experience in franchise management, coordination, or similar

customer-facing role, preferably in a franchised environment.

Communication Skills: Excellent verbal and written communication skills, with the ability to

manage relationships and provide clear guidance to franchisees.

Problem-solving: Strong analytical skills to address and resolve operational issues and

conflicts with franchisees effectively.

Organizational Skills: Exceptional time management and multitasking abilities to manage

multiple franchise relationships and support various projects simultaneously.

Knowledge of Franchise Operations: Understanding of franchising operations, compliance,

and industry standards is an advantage.

Customer-focused: Ability to work in a customer-service-oriented environment, with a focus

on delivering high-quality support and guidance to franchisees.

Tech-Savvy: Proficient in using CRM systems, Microsoft Office Suite, and other relevant

software tools.



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