Technical Product Support Engineer

2 weeks ago


Bengaluru, India UST Full time

Job Duties and Responsibilities:

  • Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment
  • Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgrades
  • Captures and collects issues and reports design, reliability and maintenance problems to design engineering
  • Attends Customer Field Issues meetings and presents updates on field issue resolution actions.
  • Supports NPI (New Product Introduction) at key customers
  • Conducts CE training as needed

Qualifications and Skills

  • Onsite Technical Product Support experience in installing and troubleshooting complex hardware equipment
  • Open to 60% travel to leading semiconductor chip manufacturing fabs overseas
  • Detail oriented with strong analytical, problem solving and communication skills
  • Ability to work in a team, and ability to work independently



Education:

Masters in Electrical/Mechanical Engg with 2+ years of work experience or Bachelor in Electrical/Mechanical Engg with 5+ years of work experience


Please share your resume at anjali.sinha@ust.com with your other details like ctc, E ctc, Np details.



  • Bengaluru, India UST Full time

    Job Duties and Responsibilities:- Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment- Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgrades- Captures and collects issues and...


  • Bengaluru, Karnataka, India UST Full time

    Job Duties and Responsibilities:Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgradesCaptures and collects issues and...


  • Bengaluru, India UST Full time

    Job Duties and Responsibilities:Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgradesCaptures and collects issues and...


  • Bengaluru, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians...


  • Bengaluru, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians...


  • Bengaluru, Karnataka, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians...


  • Bengaluru, Karnataka, India TalentXo Full time

    Job Description : We are looking for a highly motivated Product Support Engineer with 35 years of experience in technical support, preferably in a customerfacing role. The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...


  • Bengaluru, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...


  • Bengaluru, Karnataka, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...


  • Bengaluru, India UST Full time

    Job Duties and Responsibilities:Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipmentResponsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgradesCaptures and collects issues and...


  • Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...


  • Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...


  • Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description: The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be given tasks in helping customers who report problems by either providing them solutions without requiring any...


  • Bengaluru, Karnataka, India Microsoft Full time

    Job Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...


  • Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...


  • Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Bengaluru, Karnataka, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...