Customer Success Manager
4 weeks ago
ZINFI Technologies, Inc. is an analyst and user rated #1 SaaS platform for Partner Relationship Management & Through Channel Marketing Automation with headquarters in Silicon Valley, California.
ZINFI offers a unique work experience at a remarkably fast-growing technology company with a highly experienced management team. Our customers are world leaders in their markets, and we help them with our state-of-the-art partner ecosystem management tools, processes, and people to achieve outstanding business results. This is a unique opportunity for someone to enter an exciting business and grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.
Position Title – Customer Success Manager:
ZINFI has a need for an outgoing, diligent, successful professional to work for world-class Information Technology clients.
This is a great opportunity to join a growing global company. This position requires a high level of self- management and drive to build and manage a dynamic marketing services team. You will have the opportunity to learn quickly, prove yourself and thus have the potential to advance your career.
Position Responsibilities:
o Capturing the customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example – user story, DFD, Mock-up, Sequence Diagram etc.
o Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases.
o Experience working in Integration.
o Ensuring that the company's product & features can deliver on the customer's requirements.
o Replying to customers following requests for information and proposal requests.
o Producing detailed costing for customers and ensuring the contract is profitable.
o Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
o Create detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel
o Construct workflow charts and diagrams; studying system capabilities; writing specifications
o Define project requirements by identifying project milestones, phases and elements.
o Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
Experience:
o Ability to impact operations and effect change without being confrontational
o Detail oriented, analytical, and inquisitive
o Ability to work independently and with others
o Extremely organized with strong time-management skills
o Excellent communication skills and ability to explain complex issues.
Skills:
o Any database experience strongly preferred.
o Ability to build large complex reports by using macros, calculations, etc.
o Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation
o Ability to communicate with engineering team on various aspects of a highly technical product.
Desired Skills & Expertise:
o Functional Attributes
o Advanced MS Office skills
o Project Management
o Interpersonal Communication skills.
Qualifications:
o Bachelor’s degree (Btech) in appropriate field of study or equivalent work experience.
Reporting:
o This role reports to Head of Customer Success.
Shift Time: NORAM and EMEA.
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