Customer Engagement Executive

5 months ago


Greater Kolkata Area, India Infiflex Technologies Pvt. Ltd. Full time

Overview: In this role you will be responsible for ensuring that Infiflex’s customer's expectations are met and for building strong and lasting relationships with our existing clients. You will manage a portfolio of complex accounts and serve as the point of contact for these accounts. You will also assist clients with ongoing projects and help them address issues and problems.



Responsibilities:

  • Develop new strategies for customer loyalty activities.
  • Respond to customer inquiries and resolve service complaints in a timely manner.
  • Follow up and contact outgoing customers for renewals.
  • Analyze customer feedback and develop new techniques to ensure customer loyalty.
  • Provide excellent customer service and ensure customer satisfaction.
  • Build positive customer relationships for loyal businesses.


Job Requirements:


  • Degree/Diploma in any field with 1-4 years of experience.
  • Strategic and creative thinker with the desire and willingness to roll up their sleeves to get the job done.
  • An intellectual contributor with the ability to analyze data and draw meaningful implications to propose differentiated solutions, then communicate those solutions in a simple, fact-based manner.
  • Good at solving complex problems.
  • Excellent interpersonal skills and collaborative leadership, using influencing skills.
  • Excellent project management skills and detail orientation.
  • Good English communication skills, both written and verbal.
  • Ability to meet tight deadlines and multi-task, while flawlessly executing projects in a fast-paced environment.



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