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Operations Support
2 months ago
Job Responsibilities
- Generate, review, and process customer invoices, while investigating and resolving any billing discrepancies or disputes.
- Collaborate with cross-functional teams to gather billing information and ensure accurate invoice processing.
- Receive, validate, and input vendor invoices into the accounting system, ensuring compliance with purchase orders and contracts.
- Track and process vendor payments accurately and on time, addressing any discrepancies, payment delays, or concerns through direct communication with vendors.
- Cultivate positive vendor relationships while enforcing payment terms and negotiating agreements when necessary.
- Collect, manage, and securely store customer documents required for brokerage transactions, assisting customers in submitting necessary documents and providing guidance as needed.
- Maintain and organize accurate records of all transactions, invoices, and documents, categorizing data for easy retrieval and reporting.
- Identify opportunities for process and data management improvements, and collaborate on enhancing operational efficiencies.
- Ensure adherence to relevant laws, regulations, and company policies, supporting audit processes by providing necessary documentation and reports.
- Prepare regular reports on billing, vendor payments, and document upload status.
- Maintain professional and positive relationships with customers and vendors, addressing inquiries and resolving issues promptly.
- Provide training and support to team members on relevant procedures, sharing best practices to enhance operational efficiency.
Qualifications:
- Bachelor’s degree
- 5+ years of experience in a billing or accounting role, preferably in logistics or a related industry.
- Strong understanding of billing procedures and financial regulations.
- Proficiency in Cargowise and MS Office, particularly Excel.
- Excellent communication and interpersonal skills.
Key Skills:
- Attention to detail and high level of accuracy.
- Ability to work independently and meet deadlines.
- Strong problem-solving skills and ability to resolve billing disputes.
- Familiarity with logistics operations (preferred).
Work Schedule and Location
- Office-based role with a 5-Day Work Week (Monday to Friday).
- US shift time i.e. from IST 5 pm to 2 am.
- Convenient location in Andheri East, Mumbai, within walking distance from Marol Naka Metro station.
