Technical Support Specialist

1 month ago


Bengaluru, India Blueberry Tech Solutions India Pvt Ltd Full time

Company Description

Blueberry Tech Solutions India Pvt Ltd is a comprehensive IT solution provider based in Bengaluru. We offer an end to end IT infrastrucutre solutions for the commercial work place, campuses, manufacturing plants & data center.


Role Description

This is a full-time on-site role for a Technical Support Specialist at Blueberry Tech Solutions India Pvt Ltd. As a Technical Support Specialist, your day-to-day tasks will involve troubleshooting technical issues, providing customer support, ensuring customer satisfaction, and utilizing your analytical skills to resolve problems efficiently and effectively. You will play a crucial role in assisting our clients with their technical needs and maintaining the highest level of support and service.


Qualifications

Primarily Responsible for the Network implementation & Support at Client’s site.

Provide hands-on technical support & troubleshooting.

Working Exp of NGFW- (CISCO/ FortiGate/ Sophos)

Working Exp of Cisco / Aruba products like switches, routers, Access points, Wireless Controllers.

Knowledge on Fortinet, Extreme switches configuration.

Experience in implementing LAN /WAN Switching environments and resolving problems associated with it. 

Experience in Configuring VPN as Site to Site and Remote Access

Exposure on configuration & troubleshooting various Tunnel methods like SSH/P2P/IPSEC

Good Understanding of TCP/IP, Routing & Switching protocols, HA & Load balancing concepts.

Good knowledge and hands-on experience of switching protocols STP, Stacking, VSS, VTP, HSRP, TCP flags, and routing protocols like OSPF, EIGRP and BGP

Working experience on Ether channel/ Link Aggregation.

Working expertise on Wireless controllers / access points installation, configuration, and up-grades

Working expertise on firmware or OS upgrades, troubleshoot and fixes of network hardware, software and configuration issues

Knowledge of cybersecurity and risk management is a plus


Job Location - Bengaluru (Candidate must be flexibl to travel to other cities to support customers)



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