Community Associate

3 weeks ago

Bengaluru, India ClayWorks Full time

About Us: Clayworks is a dynamic and innovative player in the commercial real estate cum hospitality sector, committed to delivering unparalleled experiences to our clients. With a focus on creating exceptional spaces and providing top-notch service. This role presents an exciting opportunity for individuals with a passion for community building, a keen interest in real estate and hospitality.


ROLES & RESPONSIBILITIES 

  • Will act as a community builder of all the workspaces of ClayWorks 
  • Manage ClayWorks facility and oversee community dynamics 
  • To ensure client contractual deliverables such as Customer Satisfaction, average response time, and internal quality, are complied with. Value addition to the clients. 
  • To anchor the client relationship initiative in the facility using regular client feedback meetings and to record and analyze the outcome of the meetings in getting Team QA to handle client concerns and suggestions constructively. 
  • Involvement in programs of PRM, Feedback meetings and involvement in achieving a high degree of consistency in Quality Assurance to the patrons. 
  • Proactively cross-sell other Clayworks products and solutions. 
  • Monitor market and competitor activities and provide relevant reports and information (MIS) to the management. 
  • Play an active role in all Sales / Operational strategies that are decided by management. 
  • Control costs and be actively involved in facility upkeep and maintenance with appointed vendors and staff. 
  • Centre Operations Duties will involve front office management, supervising Housekeeping and Pantry staff. Maintain stocks and indent for Housekeeping and Pantry consumables. Provide stock reports to management regularly. 
  • Coordinate finance and sales on invoicing, collections, receivables, MIS on centre profitability, occupancy status, exit notices, etc. Administrative tasks of compiling vendor invoices, and payables – ensure fixed and variables are met without slip-ups 
  • Follow SOP for operational consistency. Regularly review checklists for various tasks, review housekeeping and pantry performance 
  • To implement stringent quality checks and assessments to maintain customer satisfaction as well as meet client deliverables 
  • Plan and execute client engagement events and work on inviting third-party organizers to hold events at our locations 

 

QUALIFICATION & EXPERIENCE 

 

Graduate or Postgraduate with 0-2 years of experience in Front Desk/Hotel Operations and Community Management at a co-working space or hotel or equivalent. 

Location: Bangalore, India 

Work mode: On-site/Work from office 

Job-type: Full-time 

 

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